Soupe Et Noodle — Restaurant in Châteauguay

My previous review from over a year ago was 4 stars. Unfortunately, yesterday's event knocked it down to 2!

I placed a 50$ order for delivery as usual (sometimes more). Was told I could pay interact when asked- great! Delivery driver gets to my home 45mins later... low and behold.... interact machine is malfunctioning ._.

I don't normally carry cash on me so I had to go out and pull cash from an atm (5$ fee incurred!). Driver was profusely apologetic and with me being so understanding I still provided him a tip.

I called the restraunt to inform them of the malfunction- she proceeds to inform me that they've been having problems since THE DAY BEFORE and were just banking on it working today!!! Needless to say I was livid seeing as I was guaranteed a service they already knew they couldn't provide! And on top of it all, there was no compensation offered for the inconvenience...

Very disappointed as I have been a very loyal customer for many years, recommended them time and time again, spent oodles of my hard earned money, and you can't even offer to compt a portion of my meal as a means of retaining customers for future business?

I'm all about second chances but Zen Nouilles may have themselves a new long-time customer if Soup et Nouilles can't polish up their customer service skills.

Get it...

Food is okay at best. Service leaves a lot to be desired. Atmosphere is down right DANK! We've since discovered Zen Noodles (on d'Anjou Blvd) and it's waaaaay better in all respects: food, price, portion, service and atmosphere. OUR EXPERIENCE at Soup Et Nouilles: My mother (a polite and quiet senior woman) was there with several of her friends for a luncheon when she accidentally dropped her glass of water and it broke on the floor. The owner came out and started raising her voice at my mother demanding she pay for the broken glass - this nastiness took place in front of my mother's friends and other customers! My mother was stunned and caught off-guard and refused to pay based on the approach the owner took with her. The owner then threatened to call the police!! A funny story to repeat now - regardless, we don't give them anymore of our business. All for the best anyhow because we discovered Zen Noodles as a result. That's Karma, baby! and it's spelled...

Horrible customer service. They got my first order over the phone wrong; when I tried explaining the issue over the phone, the lady at the other end would not replace our meal, and told us we would be charged for an additional meal instead. She kept a rude and aggressive tone throughout the whole call and hung up the call while the situation was still unresolved.

When we went to the store to get our refund, the lady kept a condescending and aggressive attitude, maintaining that we were in the wrong, despite them not getting our order right, nor explaining properly how their menu work. She effectively told us to shut up, and threatened to call the police. 

If you do not want to be treated poorly as a customer, I advise you to avoid going to this restaurant...