Hiro Sushi Poké — Restaurant in Chambly

I almost never write bad reviews as I wish to promote positive feedback. I usually refrain from sharing bad experiences... but this one is next level terrible.

I ordered sushi to be delivered on a Thursday. On the bill and on the website it was written that the delivery was free. When the guy showed up, I was charged 5$ more, for delivery...

Alos, their App also said that my food would arrive at 7 PM but it actually showed up at 8 PM, one hour and a half after I ordered.

One of the rolls was so fishy, I had to through it out because I felt like it was going to make me sick...

And to add to this whole fiasco, I was served the most childish answer from who ever handles their answering service.

I kindly wrote to them to let them know these details in private because I didn't wanted to write a terrible review as it wasn't always like that over there... but the rudeness, the unprofessional customer service...

I will never ever again order from them. I do not recommend this...

For the portions served, the prices are actually not too bad. A pokebowl is around 18$ and the sushi combo was around 18$ as well. The sashimis are also pretty affordable, around 7$, compared to a lot of other of sushi restaurants and the pieces are pretty big. The food was pretty good, the ingredients were fresh and their soya sauce had a good balance of saltiness. The variation and amount of toppings were pretty...

Oui, c'est cher : si vous trouvez un sushi peu cher, alors attendez-vous à être malade et déçu ! Hiro Sushi Chambly respecte les prix usuels d'un bon plat, frais et à bonne température. Il respecte également les portions et l'épaisseur des tranches de poissons sur ses plats, maki et sushi. Si vous n'êtes pas content du temps de livraison, peut-être devriez-vous y apporter vos cv ? Malheureusement le manque de personnel est une plaie que bon nombre d'entreprises subissent, covid ou pas. Cela ne change absolument rien à la politesse, au respect et à la bonne humeur du personnel, que cela soit à la livraison ou à la cueillette. C'est vraiment la place par excellence pour les connaisseurs et même si la livraison est parfois un peu longue, j'economise tout le temps pour commander de chez eux à l'occasion. M'asseoir devant un plat Hiro Sushi, c'est réconfortant. N'ayez pas peur de découvrir le menu, petit a petit ! De plus, les petites "remarque personnelle" sont toujours soigneusement respectées. Hiro sushi Chambly, c'est ma...