Tim Hortons — Restaurant in Chester

The wait times are atrocious, to the point where I end up leaving after 15-20 minutes because maybe one person has been sort-of served. It's a near daily issue.

Walk in, there's two people ahead of me. Ten minutes later there's one person ahead of me, but the first of the two people ahead of me is over to the side, still waiting for their order.

There are 3-4 people crammed into the Drive-Thru section, but only one person working the front register and the front coffee section at the same time.

The guy working doesn't have coffee made on the front section. So he finishes taking the first customer's order, which is apparently a bunch of drinks. He walks over to the Drive-Thru coffee, pours one coffee, slowly walks it back over to the front, sets it down. Walks over to the Ice Capp machine, makes one drink, brings it back over, sets it down. Back over to the Drive-Thru for another coffee. Appears to forget what order he's making. Comes back over to look at the screen with the orders on it.

At this point I've been in line for almost 15 minutes. The people who are now currently waiting for their order to be slowly assembled by the one person working Front are approaching 25-30 minutes if they had anyone in front of them when they walked in.

This is at 11-11:30am. As I give up and walk out, the people in line behind me are saying, "Yeah, I don't blame ya."

I walked in once around 6pm for nothing but a small black coffee, double-cupped. There was nobody in line in front of me. There was also nobody working the front. After a 10 minute wait just to have my order taken, because the people in the drive-thru section will blatantly ignore the front even if there are no cars coming through, it took another 8 minutes for the coffee to be made. A small...

On Sunday, May 4th in the afternoon around 2:30 to 3 pm, service was unacceptable for any restaurant, let alone a quick service restaurant. I entered the drive thru line with 4 cars ahead of me to the speaker, no big deal that's not an unusual thing. I sat in that same spot for 15 minutes before moving. When I finally got to the speaker it took more than a minute for someone to even acknowledge that I was there to place an order. And then I had to say hello twice first. There are signs posted to have your payment ready for the window, but if you are paying cash how can you when they don't ring anything in and they don't tell you the price, they say come to the window. Then when you get to the window and they shove the debit machine at you without saying anything. They don't greet you or say hi when you get to the window. The cashier that was taking orders needs a stool to sit on because she is always leaning on the cash register with her head in her hands ringing in orders. This is definitely not the first time this has happened. I was there in the morning and the front lobby was closed and it was only drive thru open and the line was long but fast and I was thru the line in no time at around 9:30 am. They ask you on a sign in the drive thru window to give them a good review, well Tim Horton's, Chester, NS this is as good as it gets. Until you get your act together and train your staff to greet customers, because we literally do pay your wages by being patrons of your business I will drive the extra 10 mins to go to Mahone Bay where the staff are always wonderful and greet you at the speaker even if they have to say that they will be...

This is a very slow store. The attendant taking orders doesnt even greet you, she just stares at you. No one was observed changing gloves and one person was handling cash and food with the same gloves potentially contaminating the other food orders. One person in the back was just standing around looking out the door. This person could have come out and assisted serving customers. This was around 8:45 in the morning so perhaps they were not awake yer. The drive through crew were bery busy and hard at work doing a great job.

So i just visited the same store 2.5 hours later. Same person staring at me, no hello, no smiles nothing. My coffee was made correctly this time but the cup wasnt even full. I would have tipped if there was good customer service. In the mean time i recieved a reply to my first submission. it was fast however it directed me to go to another URL and submit the complaint there. So why do you have a sign stating give us a review, when you have to take more time and repeat your comments again when you do. This is a further waste of time and additional aggravation. This system definitely makes people forget the whole issue and not comment due to the additional time and effort just to make...