McDonald's — Restaurant in Clarington

this location cares more about skip and delivery orders than customers who walk in. my boyfriend and i spent his break together and we decided to go here since it was closer to where we were. we stood at the front waiting to order for 20 minutes. 3 employees in the back weren’t doing anything and they all kept looking over and not taking our order. i used to work in fast food so i understand it gets overwhelming and busy but they’re supposed to prioritize customers on front, over deliveries. while they were waiting for food to put in the skip bags, customers on fronts food was just piling up. why not bag that instead of standing there doing nothing? i’ve never written a complaint before because i sympathize with fast food workers however this was just horrible. once someone came and took our order, it took her 2 minutes to type in 2 items. maybe she was new but they need more staff here to help train employees or a manager to make sure customers are helped in under 20 minutes. my boyfriend was late getting back to his job and when he went to eat the food, the fries were hard (old) and cold. his burger was flooded with mayo to the point where it was covering the bun (not the side it should be on) and he asked for no mustard and surprise, there was mustard. he’s too nice of a person to say something because he also worked in fast food but this was just unreasonable. i also forgot to mention another customer had been waiting for his order before we even got there and he received it after probably 20 minutes of him standing, it was just a fry. and the delivery bags weren’t even done when we left. prioritize the right things and make the food properly. if you’re going to make people wait that long, the food better at...

On September 1, 2024, I visited the restaurant and placed an order number 143. Regrettably, the experience was extremely disappointing.

When I received the order, I discovered several errors. The happy meal with a cheeseburger was supposed to be without pickles, but despite a sticker indicating this, pickles were still present. The nuggets were meant to be accompanied by ketchup, but instead, three sweet and sour sauces were included. Additionally, I had ordered a large double double coffee with sugar and cream, but upon checking in the parking lot, I found that it lacked both.

Furthermore, the potatoes appeared to have been haphazardly sprinkled onto the packaging. Despite the order being ready, I was not notified, and although it was packed for takeout, I had intended to dine in with my child.

Overall, the service was lacking, and the entire experience was a...

During my visit on 10/26, I observed that the staff making my order did not wash their hands after sweeping the floor and proceeded directly to make my coffee order. This lack of hygiene, particularly in a food and beverage setting, is concerning and does not align with the standard I have come to expect. Even after speaking to the manager, the manager said that they're not required to wash their hands, it's only for the kitchen folks.

But I mean regardless you're handling someone else's food/drink, standards should be met.

Proper handwashing is essential to maintain cleanliness and to ensure a safe environment...