Firehouse Subs — Restaurant in Cobourg

I’ve been here many times and the food and service has always been great. No issues. Tonight was a different story. I went in about 30 minutes before closing. I placed my order and I went to pay with cash, here’s where it started. The worker told me they did not accept cash after 9:30, the till was closed (no cash on hand) because they were robbed recently since they started closing at 10pm. I said alright and paid with debit. Waited for my food outside and when I came back inside here’s my first issue. I see him blatantly counting the cash from the till after previously telling me they did not have any on hand (which I would’ve preferred to pay cash). I take my food say thank you and head out. Me and my significant other go to eat our food, and notice a few things. Both sandwiches weren’t cut in half, and there’s no pickle on the side of either (they are great pickles and we are always excited for that) All in all I feel as though this wasn’t a huge deal just not the standard of quality I’m used to from here, and I felt lied to when I wasn’t able to pay cash and see the cash being...

Extremely disappointed with service! I have never been there before. I was clearly confused I told the cashier I hadn’t been there before so I’m not sure how it works. He didn’t bother explaining it to me. I ended up looking a bit longer but I could barely read it. I ended up just asking him if I could get a sub with shredded chicken and put my own toppings on. He said I was able to do that. I stood in the area where I thought I’d pick my toppings. A different employee came over and asked if I was here for pick up. I told him I just ordered and I’m waiting to put my toppings on. He said he would call my name. The cashier never gave me my drink I had to remind him and he looked at me like I didn’t buy one. I bought a combo. I’m glad I looked at my sub before I left because it had onions and tomatoes on it. Also it was chunks of chicken breast not shredded. It is way too EXPENSIVE it was $29 for a sub with lettuce mayo and mustard. I barely even like those sauces and i definitely wanted more veggies. I will...

We are usually not ones to leave a bad review, especially for firehouse subs. We’ve gone to a couple locations now and never had a bad experience but this one particular was the worst we’ve ever had, ever. To start, the tables were disgusting and don’t even look like they’ve been cleaned. When ordering our sandwiches we were rushed, looked at with disgust and like we were garbage on the floor. We couldn’t believe how rude the staff was, never have we experienced such rude and terrible service at a firehouse subs before. Lastly, the icing on the cake was that our sandwiches were BARELY filled with toppings. I had the steak and cheese sub, with barely any meat, there were more onions than anything and mayo, which was disgusting. My husbands brisket sub was no better. No effort or care put into the service and preparation at all. There seriously needs to be an overhaul with this location… big time. Severely...