KFC — Restaurant in Cobourg

Tonight my husband and I thought we would go to KFC for a treat. Although the chicken was not great - way too greasy . It was the scene that played out in front of our eyes that was disturbing and the reason for my low rate . A gentleman came in and had placed an order online including canned pop. For some reason this store chooses not to have cans but bottles and fountain. Most likely because they make more money. Regardless he was treated horribly. The nice lady behind the counter was trying her best to diffuse the situation before the chef first with a raised voice interjected from the kitchen and then came into the conversation directly with no mask and no control. she did everything she could to make the situation worse. He did not raise his voice until she did although it was very apparent that he had a bad day too. I have no doubt that she has had some very difficult days with covid-19 but that is not the customers issue. A little empathy would have gone a very long way. No matter what, he was the customer and should have been treated as such. Not told take it or leave it buddy. Anger management training definitely...

So i placed my order on uber eats for pick up and when i got there, no greetings nothing, after 10 minutes, a guy on counter straight up just said, “SKiP” which felt like a racial remark as i know lots of Indians do work in delivery line which I admire as they are earning their livelihood but doesn’t matter who shows up, i work in customer service as well and we greet whoever comes in at our door first then ask them how can we help you, which is pretty common as he did greet two people before me but i guess that guy thought Indians/ delivery guys don’t deserve the same respect as other customers which pissed me off to a point even the great food didn’t taste as good as it should have, the guy was also from a race ( everybody is ) and I do have African friends who are delightful to talk to, somehow this guy was not in the mood, i even said thank you at the end and still that gave no response so please @KFC hire some good people and/or provide training to existing staff on...

Very disorganized I ordered a four piece combo. There were a few people in front of me, but couldn’t believe it took that long after 15 minutes, they gave me a box and went out to the car seemed very light. It was full of french fries. Nothing else went back inside and I said box full of fries that’s it. 02 minutes later, they gave me another box. Supposedly a four piece, chicken and fries and gravy combo. When I went back to the car there was no fries in there. I go back in again third time I checked it in the restaurant everything appeared to be there got home. Realize there is hardly any fries in there. There are more french fries in the children’s happy meal at McDonald’s. The four piece combo box had about a dozen fries inside. Everything tasted good. This is the only reason I gave them more...