Subway — Restaurant in Cobourg

Visited this store the other day and decided I can't go to any Subway in Cobourg again (all are owned by same person). The service was good to this point, but my updated rating is totally justified after my aggrevating experience here recently.

Walked in - one employee was taking payment at cash, another was standing behind counter filling single serving cups of sauce. She ignored me, didn't acknowledge me, and so i assumed since she was wearing an orange uniform I'd never seen before, she must be a trainee that couldn't make subs on her own.

Then, once the younger girl was done at the til, this lady in the orange shirt directs her to continue filling these oh-so-important cups and then finally acknowledges my existence. Seriously, it took over two minutes for all this to happen, maybe three - no exaggeration. How long does the franchise deem it acceptable to ignore a paying customer (with their dog tied up outside) when there's nobody else in the store?

The service was fine after this painfully long wait, though I feel she put far less beef on the sub than any other I've ever had. In short: the ignorance is unacceptable. Having worked in service, employees have 10 seconds or less to acknowledge a customer when they're the only person on the store. Really, 5 is too long in my opinion, and I'm not one of those snobby types either.

Especially when you're obviously the person in charge like this lady was. Continuing with a non service-related task is like telling a customer to "F" off - that's exactly what I'm going to do from here on.

Mr Sub on Burnham has great, attentive and friendly staff, and they don't count toppings while they're putting them on...

I ordered the Veggie Patty Sub 12 Inch on call 24 feb, 25 The person names Bhavya made my order.

MY EXPERIENCE WAS NOT GOOD AT ALL FIRST: THE VEGGIE PATTY AND THE LETTUCE WAS FALLING OUTSIDE THE SUB. SECOND: I ASKED NO HALAPENOS, THEN ALSO IT WAS ADDED.

THIS IS NOT HE FIRST TIME, I ordered FROM THIS LOCATION. ON THE NEXT DAY WHEN I WENT AGAIN TO ORDER IN PERSON SO THAT THE SAME MISTAKE DON'T REPEAT, I POLITELY GAVE HIM THE FEEDBACK THAT "BUD YESTERDAY'S(24TH'S FEB WAS NOT GOOD, THE PATTY WAS FALLING OUTSIDE AND VEGGIES WERE ALSO HANGING OUTSIDE.) INSTEAD OF ACCEPTING HIS MISTAKE HE REPLIED "THATS HOW IT'S MADE, IF YOU FEEL EATABLE HAVE IT, IF YOU DON'T, DON'T EAT IT"" IS THAT HOW THE SUBWAY STARTED TREATING IT'S CUSTOMERS. AND ON THE TOP OF IT "HE SAID" "THEN STOP ORDERING ON THE PHONE" ORDER IN PERSON."

I MEAN WHO IS HE TO TELL ME HOW SHOULD I ORDER???

HE JUST COULD HAVE ACCEPTED HIS MISTAKE AND SAID "I'LL TAKE OF IT NEXT TIME" THAT'S IT.

AND HE RUDELY ASKED ME WHEN I CAME TO ORDER "DO I WANT TO HAVE IT OR NOT, IF NO THEN LEAVE"

"THIS IS RIDICULOUS" WHO IS HE TO TELL ME HOW SHOULD I ORDER"

I PAID

THE THING IS IT'S NOT FIRST TIME ORDEE VEGGIE PATTY FROM THIS LOCATION. EVERYTIME IT'S NOT BAD. THIS TIME IT WAS WORST, I GAVE HIM THE FEEDBACK, INSTEAD OF ACCEPTING IT, HE ARGUED WITH ME.

I EAT SUB VEGGIE PATTY EVERY DAY. THIS IS NOT IT COMES.

I TAKE THE SUB VEGGIE PATTY EVERY NIGHT FROM THIS LOCATION , (between 09:30Pm to 10:00Pm) IF THIS GUY(BHAVYA) WILL BE THERE, I WON'T BE ORDERING.

I WENT TO ORDER ON 25TH FEB, 25 TODAY, AND BECAUSE OF HIM I DIDN'T TAKE THE ORDER AND MY...

We just happened to stop here on our way back to Toronto. From the perspective of the food, this Subway met our expectations. However, I wanted to mention the service at this location. We ate in the restaurant and we met the most pleasant woman here, manning the store with another gentleman. She was very friendly, making sure we were happy with the food and seemed to take her work seriously but with a smile. We had to let her know before we left what a treat our experience was with her. Nothing like we'd normally experience at home. I wish I could remember her name...