Wok & Roll — Restaurant in Cobourg

UPDATE to my review after owner response. I was polite in my review and asked you not send the usual snarky responses I’ve read you typically send. Not a good look for you or the business. I asked you to take all reviews constructively to get the business back to the level it was. You stated “we work hard and don’t deserve this criticism” and “do not return”. You are in business and therefore subject to reviews and criticism. It doesn’t matter how hard you say you work. The product and service was substandard that day when I got my order. We’ve bought from you for a long time and were quite happy but something is very wrong now. As you mentioned you “only had 4 staff on” so maybe that’s the reason? I don’t know. I gave you an honest review. No elaborating. You mentioned you will need to increase prices if add more meat you said. I just want to know if 5 pieces of chicken in your chicken fried rice is normal ? Your business already makes a good profit on dishes that consist mostly of cheap rice, noodles, sprouts, celery, carrots, onion snd zucchini. There already is very little cost with amount of meat inside hefty batters. Only you know why and what has changed. I’m just telling you I noticed. Please don’t put a wall up and be defensive and nasty when your customers are telling you there is a problem. Sadly, yes we will be going elsewhere. It’s too bad because we used to enjoy your product. I hope things get better for you and wish you all the best.

Arrived at exact time to pick up order. Waited 10 minutes to get my take out order sitting in bag in the warmer. Check out the debit machine set up asking for a tip? For what? I’m not sitting being served. I just stood 10 minutes waiting for my order. Brought home my $80 order. Cold. Got 5 small pieces of chicken in my metal tray of chicken fried rice. 1 ONE Package of soya sauce and 1 ONE package of plum sauce. ZERO fortune cookies. Big chunks of chicken in Guy Ding but dry as popcorn. Why soooo dry?? Sweet and sour ribs totally dry with a wet sauce on the bottom. Not enough to coat the meat. The soo guy was soggy. Ewwww. Why??? I believe hours are now only 9-3 but you seem to want to keep making huge dollars by getting cheap, cutting corners, making people wait and wait. I understand you need prep time to make noodles, rice, cut chicken etc but obviously you are short staffed. The food taste and prep and care has gone down hill. Please step it up folks if want to keep customers. You want customers to come back so please step it up. Instead of snarky responses to our reviews? Please take the criticism constructively and make changes. There seems to be some common denominators here reading the bad reviews. Your stuff WAS good. Something...

I had the unfortunate instance of dealing with this business tonight. I ordered a simple order, chow mein and egg foo young for delivery. I received egg foo young, and chop suey. Simple mistake, chop suey and chow mein are similar. We called them to correct them and request what we ordered. Big mistake. They told us that chow mein is actually chop suey, and that chow mein doesn't traditionally contain fried noodles. Chow mein quite literally means "stir-fried noodle." They proceeded to argue with me, that I should have ordered lo mein instead (not fried, but the same kind of noodle). "Chow mein" is in fact on their menu. I reminded them that everywhere else, chow mein has noodles. I received a packet of dried egg noodles, to which they said was my "friend noodle" portion of the dish. They did not budge on this, and simply argued the entire time. I decided to hang up and eat my chop suey, 'cause it wasn't worth the hassle. They called me back! They said they would bring me "lo mein" but for next time if I want "chow mein" I am to request "lo mein" instead, despite "chow mein" being on their menu. I received attitude the whole time. I couldn't get a word in edgewise. I advised them that for next time, chow mein and chop suey are not the same. (If they were, why are they named differently on your menu?) The woman on the phone responded with "I'm Chinese, I think I know what chow mein is" and HUNG UP on me. I work in customer service, have for 5 years, and this absolutely made my jaw drop. I received attitude, argument, and harrassment after ending the call, and then talked down to for reminding them what is on their own menu. Person-to-person, y'all, buy chinese from anywhere else. Absolutely deplorable service, forgoing the main rule: the customer is always right! If you want to be left shaking in anger, go here. The food was ok, I didn't trust eating it after the sheer venom I received. After such childish behaviour, I would not put it past them. Watch out. (Oh, and what I ordered what more expensive than what I...

We initially called and asked about delivery to Dale Road, the lady who answered mentioned that they did do it, we said we would call back with an order. When we called back, the young girl who answered the phone had a slight attitude and was very standoffish. When time for payment came around, they mentioned they did not have a portable debit machine, which is inconvenient, especially in times of contactless delivery and trying to reduce the usage of cash. They also do not accept Visa Debit cards. Delivery was fairly quick, the driver was also a bit standoffish, but kind. Once we opened the bags we realized that there were no fortune cookies, even though we ordered a family dinner which comes with fortune cookies. We opened our small steamed rice only to discover that there was a long hair mixed in with the rice. After we dished the rice, there were even more small hairs riddled throughout the rice. The dinner for three also comes with beef chow mein, however we noticed that we were given beef chop suey. We called the store to explain the fortune cookie and rice dilemma, before realizing the chop suey was incorrect. We asked to speak to the supervisor and we were told rudely by the young girl that she was the supervisor. She offered to credit us the 2.50 for the steamed rice and was very quick to end the call. Overall, the customer service was extremely poor and the food quality was much lower than expected. At least the food was hot but there was not much else to look forward to. Most likely will...