Little Caesars Pizza — Restaurant in Colwood

Typically I have loved and appreciated the great service from this Sooke Road location. But upon trying to order online, having my debit visa denied because it doesn’t take interact(?) and seeing no option or write up as to ; not accepting visa-debits and why you cannot have delivery and pay at door (which seems odd in 2023, when there is useful clover machines etc for interact/credit payments if a company really doesn’t want portable machines)

I attempted to call after being unable to order pizza with my visa-debit card, I called the shop. I tried asking if their deliver person has interact machines, I was asked to repeat myself 3 times with this one individual. I was passed off ‘you talk to her’ (assuming my gender and pronouns, but that’s for another day)

Next employee asks my question, ‘does your delivery person have interact, like a debit machine at the door’ I’m asked to repeat myself ‘I need to know if your delivery drivers have a debit machine. ‘ ‘Uh ya. Oh wait no’ ‘Ok well there’s no where on your website that states that and I’m unable to finish the order for delivery because I can’t pay for it on your online service?

Employee : silence ‘ok’

So I guess that’s it? Just lose customers? No suggestions?

Jeez I know you’re a chain but don’t you at least care about having customers come back?

I go above and beyond for my customers in the retail store I manage. I try to find a solution or to resolve any customer complaint, it’s disappointing this pizza...

This place is a ten minute walk from my house and I've been going there for years. I miss the plastic covers on the Hot'N'Ready's but that's not too big a deal.

People who complain about quality don't know what's great about Little Caesars, your own fault for not knowing what you're ordering. On that note...

If you've never ordered a stuffed-crust Little Caesars pizza you may be missing out on some of the best pizza in town! Freshly made and delicious every time, but assume you're also getting the most deliciously unhealthy pizza, because they go all out with that crazy crust. And I wouldn't have it any other way.

Their prices are reasonable, the wait on fresh made pizza is average and reasonable, their service has always been friendly and straight-forward, and I consistently pick up my pizzas from this location despite the convenience of many competitors with delivery options in the area.

My only criticisms are these: If you get their awesome chicken wings then eat them first, I feel like they start to taste like plastic after they stay in their container too long, but if Little Caesars had cheap wing night wednesday's I'd probably be there every week. And as I said, I've been going there a long time, I hope never to see them understaffed again and some people really don't treat them as nicely as those kids deserve; albeit it has been a while, I like seeing plenty of people in there, they're always working hard and...

I ordered a Hawaiian deep deep dish pizza, crazy bread, and cinnamon bread. What I got was a burnt on the outside, raw dough on the inside pizza with mushrooms going to a family with a mushroom allergy. The crazy bread was tough where from any other location it would have been soft and fluffy. The cinnamon bread had almost zero cinnamon and was so oily it left a square mark on the table from the box when I went to go toss it out. I kid you not, I could pour out the amount of extra oil in the bottom of the box. When I called about the pizza they gave me a credit which they should have, as the pizza was not eatable for our family, however only for a standard Hawaiian pizza which they didn't inform me of till I picked up the credit pizza a week or so later. When I informed them of the mistake the guy seemed to not care and said this was what was on credit.. I don't expect amazing pizza at these prices. I do expect cheap pizza cooked properly and customer service. I am SO disappointed with this location and needless to say I will never...