Subway — Restaurant in Colwood

I’m absolutely astounded on the lack of service. Ordered a 6 inch and 12” sub through the app. Another person picked it up so they didn’t realize it was not only 2 6” subs instead but the one was completely wrong. $24 spent. Called 6 times myself to fix the issue friend called 3 times. All unanswered calls. Wife drove 15 minutes back to get a partial refund. The individual who was working said they couldn’t refund it as it was through the app and could give us 2 sandwiches for free tomorrow. It’s appreciated but not at all what we were hoping for to rectify the issue. Already out money for a sub we didn’t order but to drive back and get a response of free food instead of a simple refund just seems so sub par. I think you’re better to keep the money as it clearly is needed more than myself. This is one less place I need to overspend to under deliver. So for that thank you. Update 7/2624. I was informed recently by two customers who reached out through Google chat that this subway is actually giving away free food for 5 star reviews. Looks like even the owner I...

On Monday 24th 2023 me my girlfriend and our two daughters walked in to order four subs and my youngest was ordering but she was asked what she wanted on her sub, the lady whom was working who was making our subs told my youngest to hurry up which I find very rude. Regardless of two other people behind us and the other lady was whom wasn't doing anything to help. Hire better staff cause if we go there again and this happens I'll stand outside of your store on my days off or any of my free time and tell all customers to eat somewhere else your staff are rude very rude. One guy a few weeks back was very rude to my girlfriend because of my daughter's as well but sadly I was not in the store when this happened. But next time I will...

My brother and I came to this Subway(Sooke Rd) after we initially went to Island Highway Subway. The server at Island highway was serving a lady at approx 350 PM Sept 12. The server Melanie was the only person visible. She had poor customer service, not listening the the lady as she placed her order. The lady asked for Chicken Panini but the server put beef. When the customer stated that she asked for Chicken the server dumped the beef from the bun which the meat was already on back into the container on the line. The concern I have with it that is . the potential of cross-contamination. As well as poor customer...