Plates Eatery — Restaurant in Courtenay

Not overly pleased with the experience my family and I had today. Upon arrival it wasn’t terribly busy. The employee who was responsible for seating us said she was going to ask another party if it was okay to seat us at the table beside them because they were close together.. a bit odd considering you’re choosing to eat at a public establishment & there was multiple other tables that could have accommodated our group of 5 comfortably. Once seated, our server seemed a bit rushed to get our order in because there was “a big table behind us.” As we were waiting for our food, my mom had mentioned there was water dripping onto her and decided to let the server know there might be a bit of a leak in the roof, to which she responded “oh we know that’s why we don’t like seating people here” but we were seated there and it wasn’t brought up at all that this may happen? Our food was brought over, my hash brown portion was quite disappointing to say the least, especially when factoring in the cost of the meal, you would expect more than about 10 potato cubes and couple crispy scraps. My moms meal ended up having hair in it, it was brought up and remade promptly, but our server mentioned she would be removing it from the bill. We completed our meals and had our bills brought over to see that the meal with hair was only comped by 50%. When brought up to our server she says “my supervisor said we can only do 50%” which is fine, but if you don’t have authority to make those calls, don’t mislead a customer by saying you’re going to do something you’re not sure about. Also surprised about the price of a “large” soda served to you in a small cup being $4 and not once was a refill of any sort offered on anything other than coffee. This used to be a great place for breakfast, but i’m not certain I will choose...

We visit your establishment about twice a month and have always had a good experience. Today, was completely different. After 35 mins I asked to speak to the manager and asked why we were not made aware of the long wait for food due to the fact of a large party. We would have moved on and visited you again in the near future; no harm no foul. She said that she also did not know, and I find that odd not to be aware of the long wait for food for any guests arriving after the large party. I felt she could offered a percentage at least off our order. Our order was delivered to our table by the manager 5 mins after I spoke to her. We were trying to enjoy our long awaited meal only to be disturbed by our waitress three times asking us if we wanted more coffee, yet again, and how was everything. We had been asked twice or three times before our food, and we declined and my husband told her he only had one cup, and my cup was half filled. It was just kind of bizarre, never had we experienced that kind of harassment from a waitress before. We got up and let them know that we were leaving and the unpleasant experience with our waitress. Plenty of other restaurants to visit in our...

I can’t really understand why this place is as popular as it appears to be. The Mexican skillet was nothing more than uncooked vegetables dumped onto hash browns with eggs cooked on top - raw green onion and pepper really aren’t pleasant to eat unless part of a salad. There was no seasoning, and the beans seemed to have been drained from a can. The avocado toast was ordered by my girlfriend, and it was literally just raw avocado smeared onto toast; no preparation or seasoning. Avocado toast isn’t good because it’s just raw avocado on bread, it requires some preparation.

It feels like whoever is preparing the food understands the concept of cooking, in that it is the combination of ingredients to achieve some kind of singular item, but failed to use any methods to make the prepared item pleasant to eat at all. Cooking veggies or adding seasoning were treated as unnecessary steps in the process.

If you’re looking for anything with unique flavours or thoughtful preparation, go somewhere else. If you want hashbrowns and eggs, with table salt and pepper, then go here and happily...