Landmark Cinemas Courtenay — Local services in Courtenay

I have not been to this theatre in a long time, my wife and I were excited to get out for a date as we received an E-gift card for Christmas, she really wanted to see the new Star Wars movie... We arrive early because I figured there might be some effort involved with the electronic gift card we had, the ticket booth is no longer used so we had to go inside to the concession stand and what do you know there is a problem with using it, the young lady had no idea so she had to get help from another person which who is also doing tickets and concession as well, this whole ordeal takes about 15min. The line ups are now huge, did I mentioned how gross and dirty the floor of the lobby was? What a dump, straws, napkins, popcorn, spilled pop (if I could of found a push broom I would of givin it a sweep myself) Ok so we get into our seats which are so uncomfortable after 30min my ass was falling asleep, I tried repositions 100's of times though out the whole movie with no luck I never really got to enjoy the movie. I can now see why I have not been to this theatre in a long time. I will not be back again. What a expensive and...

VERY DISAPPOINTED after moving here to find out this is the only place in town to see a movie. One of the screens has patches (duct tape?) on it because we were told it was damaged when it was installed! Very distracting, why wasn't it replaced?? The snacks are not the most expensive I've seen but the popcorn is horrible! Stale and gross! The worst part as mentioned by so many is the seats, they are the worst ever! the cushions are terrible and the bottoms are at the wrong angle which means there is no way to get comfortable period! Why would somebody pay to be in so much PAIN for 2 hours that they can't even enjoy the movie. Drive to Nanaimo and go to the Galaxy Cinema and you will see what a theatre is supposed to be. Really used to like going to the movies but those seats are pathetic and insulting when you consider they charge as much as a good theatre. Maybe if patrons expressed their displeasure to the management in person they would get the idea. FIX THE DAMN SEATS!! If there was an option for 0 stars I would have...

I have never walked out of a movie before but when I was watching smile 2, there was a group of either drunk women or teenage girls (I make that assumption based on their immature behaviour) who would NOT stop talking or laughing, we could hear their whole conversation and they were even blatantly using their phones during the movie (not even low brightness) which was INCREDIBLY distracting. It seemed like they picked EVERY SINGLE TENSE MOMENT to start BEING LOUD. Multiple people were shushing them and they did not stop, I was so frustrated I had to leave. I wish there was a way for the theater to crack down on disruptive behavior, that was singlehandedly the worse theater experience I've ever had. I wish I could get a refund, but I know I can't. Really disappointing because I was excited to watch this movie. Oh and there was a hole in the roof? Unrelated but it made the trashy experience...