KFC — Restaurant in Cranbrook

We haven't been to the Cranbrook KFC in about 2 years. After my son and I had dinner there this evening, never again! Not one clean table should have been my clue in. There were only 2 people waiting for food when we arrived, 2 other pick up orders. We each ordered a big crunch sandwich combo, and a large popcorn chicken poutine to share. The food was ready in a normal ish time, and went to grab the bag to eat in lol. They can't afford to clean trays let alone tables nowadays. I grabbed the poutine out of the bag and asked the counter guy 'this is a large?'. He said yes and kinda smirked. Sat down with my son.....only 'warm thing' was the chicken in the sandwiches. First fry, icecold. Ever try and eat a poutine that's cold and the cheese is still in a cold clump? While we ate, we listened....A man came jn looking for the two medium salads that were missing from his take out order 30 mins prior and mentioned that all his food was cold as well. Others at the counter now began to question their orders as well. After we cleaned up our garbage I made my way to the cashier....well, they kept swapping front to back, no wonder the orders were wrong. I calmly said I have to agree with the man that was just in....As 3 customers stared at me, I said 'we ate in, and the only warm thing was a chicken piece'. The man then profoundly claimed all was fresh! ....and proceeded to come out from behind the counter. I am not sure of his intentions, but I said I was going to write a review. After reading multiple poor reviews, alm I can say is if my son or myself get ill in the next 24hrs, I will be...

I showed up 10 minutes before closing time. In Calgary - regardless of what branch I visited , I would’ve been met with a highly irritable employee that would inform me that either

A ) they have four pieces of chicken left B) it will take 45 minutes to turn back all the machines on and cook the chicken C) anger and attitude as everything is mopped and machines have all been or are being cleaned D) no chicken only salad and cold foods left

As my Calgary experiences have scarred me. I reluctantly passively tip toed my way into the restaurant. My son is a kfc Addict. There were two employees working there.

I honestly have no opinion of the actual food itself, but the workers were so forgiving and kind and generous that the 6 hour misery of driving I had just done completely vanished . I left with a smile spreading cheek to cheek and told my party of 6 that this kfc customer service was worth the 6hoir drive to cranbrook alone .

The staff were humorous and so so so kind . I asked for napkins and he loaded my back up with handfuls of napkins and ketchups . Good customer service is such a rarity that the smiles I got when I entered confused me.

So so impressed and a lesson to be learned and taught.

Doesn’t even matter about the product. It was the best kfc I ever ate simple because I knew it was served by the two kindest kfc employees I’ve ever had the pleasure of...

AVOID THIS PLACE

I regret not turning around when I seen how filthy the doors to get in were alone. Hands down one of the most dirty disgusting places I have ever had the displeasure of eating at. There was not a single area or thing you could see that was even remotely clean. If this is how bad the customer area is I can only imagine how bad the kitchen is. I have heard this location has been shut down previously due to health vode violations and it bewilders me how they are allowed to stay open in the state it is in. Not only was it dirty but very run down. Chairs falling apart, menu sign hanging off the wall with others taped up with parking tape, the fountain drinks were warm and when I went to get ice there was none. When you dont have ice on the cooling block, you get warm drinks and should put an out of order sign on it. Most of the tables were dirty inside and the outdoor ones are unusable. I touched a chair while waiting for my food and immediately needed to wash my hands it was so sticky. I got a popcorn chicken poutine and the gravey was hot, chicken warm, curds cold. They have the audacity to have a tip option on their debut and I regret instinctively giving one. I should have asked for a...