Lucky Star Restaurant LTD — Restaurant in Cranbrook

*horrible food, horrible service”

I asked on the phone if they had a shrimp hot and sour soup, and the woman at the counter said, “yes, we have it and it has tofu too.” I took it home only to find out it had chicken in it. Due to our religious restrictions, we do not consume chicken (specifically) from non-halal restaurants. And so, this was a serious concern for us.

When I called back to explain what happened, she told me to come back for a refund and hung up before I could get another word in. When I arrived, she immediately said, “where’s the soup? You want a refund? You gotta bring it back.” Naturally, we had thrown it away after seeing we could not eat it, and her response was, “well, if you want a refund, go pick it up from the garbage.” If she had told me on the phone to bring the soup, I would have. If she had told me in person that she couldn’t refund without the soup due to policy, I would have left it at that. Instead, she told me to go home and pick up the soup from the garbage with an INCREDIBLY condescending tone.

When my husband stepped in and gently pointed out that no one expects chicken in a shrimp dish without being told, she shot back, “this is Chinese food, not Indian food.” We were completely baffled, stunned and hurt by her comments. We've never had such a racist encounter at Cranbrook before. After seeing their Google reviews, it’s clear that bad service is a pattern. I wish I would have read it prior.

Before we left, she said, “don’t ever come back again.” Needless to say, I won’t, and I hope for your peace and for your family’s peace sake, you won’t either. It’s extremely hurtful and disappointing that what should have been a nice little treat for my husband and I turned into an...

Horrible service, Racist, and don’t know how to take an order.

If I could give this place zero stars, I absolutely would. My recent visit was nothing short of a nightmare. We asked for a seafood soup option. The lady answering said they had sea food hot and sour soup that has shrimp and tofu. When it arrived it had chicken in it. When we called she talked to the chef and confirmed the soup has chicken in it. She never apologized or showed accountability for taking the wrong order. Her dismissive attitude was infuriating. She said “I don’t want to fight with you, come back and we will refund you” and hung up. When we showed up to the restaurant, she said she needed the soup back. She never asked us to bring it back. We said we threw it out. She actually insisted we need to go back, dig it out of the garbage and bring it back for refund!

To make matters worse, she was being racist. When we said we’ve never heard of anyone putting chicken in a seafood hot and sour soup, she said “this is Chinese food not Indian food”. She then proceeded to say “I hope you never come back again”

The lack of professionalism and basic decency was astounding. I've eaten Chinese food countless times, but I’ve never encountered such terrible service or blatant racism. Save your money and avoid this restaurant...

While spending the night in Cranbrook my partner and I decided to venture out and try the local Chinese food. Definitely glad we stopped by at Lucky Star. First I found the restaurant to have that small town classic Chinese feel with décor and atmosphere, I really enjoyed that. We started off with a staple dish in my opinion, the Wor wonton, the wonton were very tasty and generous with the portions, I was quite happy with the soup. For our mains we ordered the sweet and sour pork, shrimp egg Foo young, and spicy squid. The star of the three was definitely the egg Foo young, really appreciated the staff not adding the sauce on top and leaving it on the side, my partner and I really enjoyed the dish sans sauce. The sweet and sour pork was quite good , a bit dry but not bad, sadly the spicy squid wasn’t too spicy and I found the batter was a bit much and a hint sweet, I think next time I would like to order the crispy noodles in place. All in all a good experience , if your looking for a good western Chinese dinner I...