Tim Hortons — Restaurant in Dartmouth

Every time I go to the location I feel like I’m getting lectured for doing something wrong. They told me I couldn’t pay with my Tim’s card on the app the first time. The person serving me didn’t know how to do it but just kept saying “I don’t know how” instead of getting someone to help. I suggested they go get someone and they continued to say “I don’t think we can” so I gave up and paid with debit. The second time they told me I had to put in the comments on my mobile order if I was picking it up inside or through the drive thru. The person serving me “educated” me on this even though I had never had a problem picking it up in drive thru before. I showed her that on the Tim’s app the option to choose wasn’t there and I’m assuming that it must be on maybe Skip or Uber, which I didn’t order through. I’ve given up on using the app, so I went to the drive thru ordered two coffees. Went to pick them up at the window and the person serving me stood there, didn’t look at me, didn’t even say hi. Argued about my order and what it was supposed to be with another team employee. Finally they told told me how much it was and I happened to have change. I passed it to him, he still didn’t look at me, and was still arguing with the person next to him. I told him to keep the change, he didn’t hear me and went to give it to me and I said that’s good you can keep it. I think it was like a buck. He still didn’t make eye contact. Took the change with no thanks or have a good day or anything. I said all of those to him and he still didn’t look at me, so I drove off. Funny thing is this is a guy who a few weeks before told me he knew all about good customer service because he had been working there...

I am writing a complaint regarding the unacceptable and unprofessional behavior I experienced from a manager, who identified herself as Tracy, at your Baker Drive, Dartmouth NS on Sept 8/2025.

I visited the drive-thru with my son, and during my order he changed his mind midway. While I was confirming his choice, the manager on the speaker began to sound irritated and frustrated. I asked if she was upset, and when I arrived at the window, she became visibly hostile—sighing, swearing, and displaying anger.

She then slammed the drive-thru window in my face, creating a scene in front of both staff and customers. After I suggested that perhaps she take a short break if she was having a difficult day, she refused to give me my full order despite me paying in full, forcing me to go inside. Once inside, she screamed at me across the counter in front of everyone in the store.

When I asked for the corporate phone number to file a complaint, her behavior escalated further. I left the store feeling humiliated, disrespected, and extremely uncomfortable.

This kind of conduct is entirely unacceptable, especially from someone in a management position who should be setting the example for staff and ensuring a respectful environment for customers. Her complete lack of patience, customer service skills, and professionalism has left me absolutely disgusted and unwilling to ever return to that location.

I strongly urge corporate to address this matter immediately. No customer should ever have to endure treatment like this, and such behavior reflects poorly on the...

We visited 10am August 2, 2025 and an older woman, seemingly acting as manager, was incredibly rude to both us and the staff. First, she was hostile to the younger staff that was trying to explain they were out of one product (Baileys coffee) we had ordered via the kiosk. In the middle of explaining, she snatched the bill out of the younger staff’s hands and took over. I said can we change it to French vanilla. She was impatient and interrupted me saying “…if you would let me finish” because they have a drink called French vanilla as well as syrup called French vanilla. I said I don’t know the menu and either is fine. She then turned her back and very clearly said “Jesus” such that my father and I, the younger girl, and other surrounding staff could hear. The younger staff she had previously been rude to looked at me and just shrugged.

I run 8 restaurants of my own and if I had a senior team member do that, they would be immediately out on leave and served a warning letter. While there weren’t many customers onsite, she was clearly frazzled with online orders. Regardless, a FOH senior rep should know better. Ironically, the younger girl that she was rude to was quite polite and seemed apologetic on the older woman’s...