McDonald's — Restaurant in Delta

Dear management team,

I am writing to formally lodge a complaint regarding the poor service and unprofessional behavior I encountered from the Manager Ravneet (I am not sure if it’s correct name, I don’t see any name batch on them) at your McDonald's store located at 1285 Clivedon Ave, Delta, BC, on November 24, 2024.

I placed an online order (Order #2106) and went to the store to pick it up. When I received my order, but upon reaching home, I discovered that the hashbrowns, a water bottle, and the Happy Meal box were missing. I immediately called the store to report the issue but received no response. After several attempts, the manager, Ravneet, finally answered the call. When I inquired about the missing items, she told me that they had been left on the counter, implying that it was my mistake for not picking them up.

Despite explaining the situation, Ravneet did not make any effort to resolve the issue or offer any assistance. She spoke in a dismissive and rude manner, which I found completely unacceptable. As a loyal McDonald's customer, I expect better treatment and respect, not only as a consumer but also in my interactions with staff.

I request that the management team review this matter and provide an apology for Ravneet's unprofessional conduct. I would appreciate a resolution to this issue, as I believe customers should be treated with courtesy and respect at all times.

Thank you for your attention to this matter. I look forward to...

The morning shift is the worst and the assistant manager is completely incapable of dealing with any kind of resolution.

I have made multiple complaints because they constantly forget condiments. I order through the app, so it’s all tracked - it will show up on their order screen, I even PAY of extra dip and still they manage to forget it or ignore it.

Sometimes I have time to go back and have it corrected, but I only have 20min for my work breaks - it’s frustrating that I always have to waste my time for their mistakes. Every time it’s the same reply: “sorry sir, we will talk with our team and make sure the bags are being double checked in the future” but then it happens again, again, and AGAIN. So it’s obvious no one cares.

Now I am embarrassed to ever return because I feel like I’ve got the reputation being the “crazy sauce guy” but honestly - who wants to eat a pancake with no syrup, or a nugget with no sauce - especially when you pay extra for something like McChicken sauce!

Just really disappointed in this place since Annacis island is already brutal for its food options.

Let me just add, this seems to only be the morning crew. I used to work afternoon shift and in my 15 years working on Annacis island they never mixed up my order … as soon as I got on morning shift a couple years ago, the problems have...

I wanted to take a moment to share my heartfelt appreciation for the exceptional customer service I recently received at your McDonald's establishment, all thanks to the outstanding efforts of your employee, David.

During my recent visit to your restaurant, I was pleasantly surprised by the level of service that David provided. From the moment I walked in, his welcoming greeting set a positive tone for my dining experience. Throughout my visit, David's attentiveness, courtesy, and professionalism were consistently on display, making my time at McDonald's truly enjoyable.

In an industry where exceptional customer service can make a significant difference, David's dedication to going above and beyond stood out. His polite and accommodating demeanor exemplified the kind of service that keeps customers coming back.

I believe that employees like David are a valuable asset to your team, and they contribute significantly to the positive image of your establishment. Please extend my sincere thanks to him for his outstanding service and for making my visit memorable.

I look forward to returning to your McDonald's location in the future, knowing that I can expect the same level of excellence in customer service.

Thank you for maintaining such high standards and for having exceptional...