Thai Express Restaurant Dollard-Des-Ormeaux — Restaurant in Dollard-des-Ormeaux

I visited Thai Express on 16/07 and was shocked by the unbearable heat inside—it was even hotter than the 37°C temperature outside, with no air conditioning or proper ventilation. When I raised this concern with the manager, instead of offering a solution or apology, he dismissively told me to "go eat at another restaurant." This is an appalling way to treat customers, especially when extreme heat poses a health risk to both diners and staff.

The only redeeming aspect was the cashier, who remained professional and courteous despite the oppressive conditions. It’s clear the employees are forced to work in an unsafe environment, which reflects poorly on the owner’s negligence. A restaurant that ignores basic comfort, dismisses valid complaints, and fails to provide a safe dining experience does not deserve customer patronage. I hope management takes...

Tonight at 12:15 I came in to get some Thai. I just ordered a pad Thai tofu, but it came out to 20$… I thought maybe the prices changed so I payed and then when asked if I wanted the bill he seemed surprised I wanted it. He acted confused when looking at the bills and took some time to give it to me. I look and there’s “pourboire 4.82” so I ask what that means, and he says tip. I didn’t say anything but is it normal for them to add a tip to your bill?? I always add a dollar too because I’ve been coming here for years, and often come after my evening shift at the hospital. I just feel taken advantage of, maybe because I’m a young woman? Idk, I’m just disappointed if they thought they could add money without me noticing or my permission. Pls let me know though if this is something new, maybe for when it’s...

5 points for the great food. Probably the best Tom Yum Soup of all Thai Express’s. -3 points for the stupid glass wall which my gf hit her head to very hard. The real glass door is hidden and covered by all kinds of posters but nothing is on the glass wall next to the door, which tempts people to walking across the glass wall. Talked with other customers there and almost all of them felt the same thing. Please fix the entrance! Don’t let the bad entrance design drag the review down and keep potential customers out! Probably the easiest fix I think of is to put something like posters/menus on the wall next to the door, so that people won’t want to...