I rarely leave Google reviews, especially negative ones. We booked a table for 18 people at Da Mangione for an anniversary. It was some of the worst service I have ever received in a restaurant in the West Island.
Allocated one waitress for 18 people Food orders taken at seperate times Food coming at different times, some received their food 50 minutes after ordering. No cutlery, taking plates away prematurely Getting dirty looks by the wait staff because we had kids We brought a cake for the occasion and they agreed to serve it to us. They pre cut a cake with writing on it, serving it to us as if we were in a production, totally taking away the "surprise" for the couple of the night. It was their 49th wedding anniversary.
So rude I don't even know what to say. And the food...
Da Mangione simply cannot handle large groups. The rudeness was CRAZY. Think twice before booking here. I understand if you are struggling to manage a group, everyone has difficult days at work. But in the service industry, try to smile.
Special shout out to the waitress (not ours) with the black hair, younger. Only nice person in the resto.
Also...This is NOT family restaurant. If you have kids, don't even think about it
So many better options in the west. Vivaldi, Famiglia, Riccardo's, Scarolies....all great service.
I'm sorry Da Mangione, I don't usually slam small businesses and support the community, but really, I can't on this one. Go back to the drawing board and learn how to have basic manners with...
Read moreWe were heading out from Montreal to Toronto and since we weren’t looking to spend time looking for parking places, we decided to look for a place to eat while on the highway 20. We found this place when we looked up Tim Hortons on google. We arrived at a small food plaza place and then we saw Da Mangione, and it’s windows. I made a suggestion that we skip eating at Tim’s and eating here instead and then we could grab a coffee to go back on the highway. We looked at the menu of Da Mangione and it instantly grabbed my hungry attention. We entered the place, and it didn’t feel like we had just entered a restaurant at a plaza building, it felt like we were in a fine dining Italian place (thanks to the music and the decor). We were greeted nicely and we ordered food. The people there were all smiles and were happy to help us pick out food for four. I’ve never had such good carbonara, and the pizza was light crusted and yummy!!! The ravioli was delicious too. Though we didn’t have much time to spend, it didn’t take them too long to prepare our dishes. It was clean, parking is right in front of the place and the washroom was clean too. It’s family friendly and it looked it was good for Monday morning luncheon meetings as well. I’ll definitely recommend this place to everyone! Will...
Read moreYesterday evening by 0830pm we visited this restaurant after travelling almost 2 hours with our 2 lovely kids. It was my son's birthday evening. The gentleman at the patio told us," sorry! Kitchen and Dine in closed and if you want you can go next Tim hortons or small dine-ins where there is take outs". We walked away saying thanks although our hearts felt with terrible pain. Who would go to a late dine out with kids unless that day is very special. Being stayed in that plaza until 10pm, we could notice they were still serving and many empty chairs inside and at the patio. By the way, we didn't bring our luxurious car from Toronto or were in our expensive suits. BTW, we got a chance to teach our little ones how people are treated if you put on your casuals or are in regulars. And the poor man didn't know he lost an extra $100 tip considering the special occasion.
The funny thing is the SkipThe Dishes was still showing for orders when the lad says Kitchen is closed! He should learn from the lady next door at Tim Hortons took a time and served when our kids wanted something which was out of their Menu. Tim Hortons never turn anyone down and always serve...
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