Second Cup Café — Restaurant in Dorval

The person who took care of my coffee Fidel apparently Mexican was really nice at first but then I told him 80° for a coffee is too hot i could feel the eat through the glass and I even check with him with the thermometer it was in the red zone at exactly 79 degrees. Then I said to him, can you do another one? And he look at me mad and say put yourself on the side sir and wait for your coffee? Then I say what’s wrong?? He said you order with the young guy he’s gonna make you a coffee. I don’t talk to you anymore. Well, this is part of your job to deal with coffee that was not properly made?? Then he repeat again, put yourself In the waiting section (where I was already). Then I told him if he was going to talk to me like that, I would just take a refund. And then he act like I was not existing anymore. Are you crazy or what? Then he call security. And then he lie to the security, pretending that I told him he was crazy when it was only a question because the way he act. Then I look at him and said, can you refund me? He called the security on me for absolutely no reason and left is coworker behind in a little rush by them self. Then he lied to the security, pretending that I told him he was crazy…? If he loose is job they will be justice. Abusing the system like that...

This has never happened to me before, but the store sadly appears to have stolen money from me. I gave a 50 cent tip on my $6.95 latte (incl. tax) on November 12th, 2024. When I checked my bank statement after, I was charged a tip of $3.48 for a total of $10.43.

I feel sad and violated :(

It's possible this was just a clerical error, but that seems unlikely to me. I think the staff member who served me changed the tip amount I gave, and charged me over 7 times the amount of the tip I wanted to give.

No matter why this occurred, the store needs to rectify this issue. And if this was intentional, then it's exploitative and wrong. I sincerely hope that the store stealing money from customers like this is not an on-going pattern.

I've contacted Second Cup directly, I'll contact the store for a solution too, and will dispute this charge with my credit...

After reading terrible reviews of the Starbucks at the airport, I decided to walk around to try to find an alternative. I am glad I did. The coffee drink was great and personalized with every detail. You have the option to order at the counter or to use the automatic machine where you choose your options yourself. It’s nice too see ALL the choices. My spice latte was good. I am a pleased customer. The price was $14.71 with tax included for 2 medium drinks. Not bad considering it’s THE AIRPORT! They have pastries and other ready to go food. I recommend...