Tim Hortons — Restaurant in Edenwold No. 158

So I stopped at this location today to grab a quick Bite to eat as my wife had surgery and felt like something light to eat. I ordered her a bowl of Chicken noodle soup something light. I then proceeded and ordered a beef on the bun with cheese sandwich minus onion and sauce. I asked the guy behind the till if he could add straight simple BBQ sauce. I watched him put the word Creamy BBQ Sauce on my order. I added a drink for my wife Gingerale and waited for my order to come up. Order came up and I took it to my car to eat with my wife. Because of her nature of surgery she was unable to walk inside hence why we ate from my car. So I open my sandwich to have a look before I start eating and guess what??? There is a form of sauce on my sandwich and it isn't no creamy BBQ sauce!!!! It looked to be Thousand Islands dressing!!! I return to the till and spoke to the same guy in regards to my sandwich. He approached the person making sandwiches and in another tongue of language they spoke and went back to the P.O.S machine to check my order and to the till as well to check how it was ordered. Another sandwich was made plain and I had asked for ketchup which was not put in with my new sandwich. In all of the conversations they spoke there tongue of language and not English!!! Two things here folks going on.

#1 We are in Canada and the language is English!!! It is rude to speak other languages in a different tongue in front of the customer!!!

#2 unknown to the employees because of the language difference and not understanding English well enough this whole situation could have gone real bad real fast as I mentioned to the guy on the till that I am allergic to sauces of any form or shape!!! Franchise owner or not this is unacceptable service and corporate needs to do better!!!!

I would hope to here back from someone on this issue!!!

Update follow up 1 week later!!!

No one and I mean no one has replied what so ever on my original post!!! Kind of sickening if you ask me!!! I am glad I refuse to support Tim Hortons!! And will completely boycott there organization all...

So sorry but we stopped by tonight after our late movie at 12:30am.

We would like to order a Large Peach Refresher- mumbles incoherently machine is down?

Ok large iced cap, sorry machine is down?

Ok Cold coffee. Sorry that machine is down?

Can we get something cold? Iced lemon aid, yes please

Two cruellers, sorry out? two apple fritters sorry out? Two Boston cream, we have one?

Can we get a Reusable Plastic Cup with straw. No idea what we wanted, we showed a picture he drew a blank? He called someone we showed them our phone with the picture and he understood.

He asked us for our phone to scan, we said we don’t have a Tims membership, he said he needed our phone abs again I said we didn’t activate it sorry it’s ok good to scan. He said he needed to scan it! Gave him my phone abs he scanned it and said it doesn’t work? I finally said after like 10 minutes of trying to order a simple Large Peach Refresher & 2 Cruellers to say sorry we need to go abs pay now please. He charged us like $7 something so we asked for the receipt and he closed the window and never came back? So we put it in park and drive away confused not know what we finally got for our order. I have tried this Tims and honestly never got what I wanted they are always out of something, it’s sad. I feel bad for the staff as it must be so frustrating to have to deal with this daily.

Sorry I know it’s tough with low staff but we were the only ones there for the 10 plus minutes so it wasn’t busy but sad they had no training, no supplies and didn’t have a clue of the items that they have on the mobile app.

Sorry to complain but this is the last time trying to support the only grab & go coffee shop in my home city. I always have great service at all other Tims just Emerald Park...

The last 2 visits my order was not as had been asked for, both times my sandwich was wrong. When you order from a drive thru you are expecting it to be correct. You can't sit at the window and inspect your order as the impatient folks behind you start honking. So now you pull thru and stop to inspect your order to discover it is wrong, well the only reason most folks use the drive thru is because they are on a time crunch and expect the order to be correct. By the time you pull over and take the order in hand back into the store everything is getting cold, ie: coffee So they take your incorrect order and toss it in the trash & proceed to make you a fresh correct sandwich, what a complete waste of good food. Actually I am guessing that most people who have gotten a incorrect order have already put a couple miles distance from the store and just don't have time to turn about to go back to get what they had asked & paid for. Didn't think it was that hard for Tim's to not make a sandwich as it was ordered especially when it is posted on a...