KFC — Restaurant in Edmonton

KFC 124 street

Closed for business at 9:14 pm Monday. Fast food is suppose to be fast. I pulled up at exactly at that time, to this location and ordered a “original 10 piece bucket of chicken family meal”, I was told they have “...no chicken ready, and it would take 20 minutes”. I reiterated my order again, and asked what time you do you close? She remarked that chicken takes 20 minutes. I asked her for the last time if they had any chicken at all? She said they have no chicken ready but I could have a chicken sandwich in 7 minutes instead!

I drove to this location as the teenage boys wanted KFC at 9 o’clock in the evening, and if your website says your open till 10 pm, then one would presumably acknowledge that 45 minutes before closing, you’d have some food - fried chicken, hence the name Kentucky Fried “Chicken”,ready for sale, and being “fast food” it would be somewhat, fast.

It wasn’t the case! I left, and quickly looked up on the mobile “Chicken fast food” and sure-shoot’in... google gave me a plethora to choose from. In seconds, I choose “ Popeyes Louisiana kitchen”; found a location 18 minutes away. Yes, I drove there but not before calling them to insure there actually “open till 10 pm”, with chicken ready. The lady said “yes sir we have chicken ready”.

Upon arriving at Popeyes on 137 avenue, I had a quick glance as I drove by this location to insure they are actually “open”, and sure enough, people and activity from the store front drive-by. I dashed in, purchased 12 piece family meal, and they even gave me a couple apple turnovers as I told them how upset I was at KFC for lying that they’re open till 10 pm, when in actuality they closed for business at 9:14 pm.

I wonder, for the franchise owner of KFC 124st & 111 Ave nw, if he/she has ever done a spot check to see if the business is truly open or closed at that time and if employees are just pre-closing and not taking orders so they don’t have to stay past 10 pm?

By the way, not that competition matters, there is a Churches Chicken, opening down the street at Westmount Mall, which is 5 minutes away, in less than a month. Pathetic KFC, THAT YOUR CLOSED FOR BUSINESS AT 9:14 pm, when you say your open till 10 pm.

Consumers simply shop with there feet, lol, actual, mobile devices, and if your google reviews and ability to be open to business is not there, you simply are behind and not going to survive. Awful LOCATION...

We placed an online order at 6:44 pm on 30 Nov 20 and were given an estimate of 75 minutes for delivery, which was acceptable. At 8:30 pm, there was still no sign of our order, so we called the KFC inquiry line to ask about where our order was.

We were left on hold for almost 15 minutes with no answer (or delivery) forthcoming, so we decided to look up the restaurant’s number and inquire with them directly. When we finally got a hold of them, they told us that our order was there and waiting for us. When we inquired about why it hadn’t been delivered yet, there seemed to some initial confusion about whether it was supposed to be delivered and, after a pause, we were then told that it would be “on the next batch out.”

We made a second call to the restaurant about where our order was at 9:15 pm, 30 minutes after the first inquiry was made and, after asking when our order was due to arrive, were hung up on. We tried to make three successive calls, the first never being answered and the second and third ringing busy.

I was then obliged to go to the restaurant in person to demand an answer about our meal and why it was never delivered. When I arrived, I was again greeted with confusion over it needing to be delivered. After determining that this was a complete waste of time, I demanded my money back, but was told that because it was an online order the best they could do for me was refund the delivery and tip. Finally, at approx. 9:35 pm, almost three hours after it was originally ordered, and almost 90 minutes after the original delivery estimate, I finally had my order—which I had to pick up myself.

Suffice to say, this is totally and absolutely unacceptable. We paid for delivery, with the expectation that our supper would at least be close to being on time. We have never been so dissatisfied with KFC after in all of the years that we’ve ordered from them and would sooner have our eyeballs taken out with a spoon than give these people any more of...

Well they did it again and We were NEVER Told we have to Use the Kiosk Machines to Order our Food and We Told them we don't want to Use the MACHINES and They are Just Standing there doing NOTHING the Front Desk Cashiers ( Male ) and Going in and Out of the Kitchen and They did it too LOTS of PAYING CUSTOMERS and We were NEVER Told to Use the Kiosk and Maybe MAKE SIGNS on Your Doors / Walls and Use the Kiosk and RETRAIN the Male Workers and Treat EVERYONE with Respect and Do their JOBS and Take Our Orders at the FRONT DESK if He / She doesn't want to Use the Machines and We are PAYING CUSTOMERS and Yes if someone doesn't want the Machine and Just Take our ORDERS at the FRONT DESK and We saw other CUSTOMERS that didn't use the MACHINES and Was able to Pay at the Front Desk !!!!!! and When we ask for a Certain Item like Ketchup and We want 15 and NOT 5 and We said 15 !!!!!!!! and Can we do our JOBS and Listen to a PAYING CUSTOMER that wants to be RESPECTED and Not IGNORED and We Waited for almost 33 Minutes again :( and THANKFULLY the Lady came out of the Kitchen and APOLOGIZED to Us but Maybe the MEN " Cashiers " Can do their JOBS and Get RETRAINED or Have them do Kitchen Duties like Mop the Floor / Wash Dishes and Honestly they should APOLOGIZE to LOTS of Customers for TREATING Us UNFAIRLY the Past 3 Weeks what we Saw and YES We are PAYING CUSTOMERS that want our ORDERS Taking at the FRONT DESKS Cashiers when we Don't want to use the Kiosk Machines that is so CONFUSING and Doesn't Work 75% of the Time and Sometimes they Over Charge Us by Using the Machines and What's Next a ROBOTS Will Cook our FOOD LOL " Laughing Out Loud " and Yes Male Workers DO YOUR JOBS and Take our ORDERS when There is a Cash Machine at the FRONT DESKS and That we don't want to use the MACHINES that are CONFUSING for Older People...