Panago — Restaurant in Edmonton

Pizza and wings came cold nearly 40 mins past the quoted time, These items were well out of the safe food handling temperature.

The driver informed me to call it in, and I was refused a refund. Charlene, the extremely rude BC based corporate Senior manger who called me flat out denied that my food was cold and late, and informed that I don’t know what safe food handling temperatures are.

I would be worried about food bourn pathogens and bacteria at this panago location, as well as lack of courteous senior management in their corporate organization.

I’d recommend one of the multiple other pizza locations in the area that are significantly cheaper, as well as customer focused, and not trying to serve old food at Panago...

I order daiya to replace mozzarella due to a dairy allergy. I'm not sure why you guys seem to think no mozza equals naked pizza, but the last order was pretty much nothing with tomato sauce and this is the one you sent this time with "extra" level toppings ordered to try and compensate for the nakedness of last time. I'm not sure what changed the last couple of months, but we've been living in this neighborhood for 9 years and ordering panago for just as long. I've never had "extra" cheeze like this before, nevermind two orders in a row! I get costs are going up for everyone but wow... if this is "extra" then I guess naked was your new...

We went to pick up pizza this afternoon . It was a very unsafe experience. The worker who helped me didn’t wash his hands after he used the cashier machine. He immediately went to pack my pizza and added fresh lettuce on it without changing his gloves or washing his hands. I asked him if he did , he was evasive and said he did. So I decided to walk away and left him with his pizza. During Covid19 times, you would think that some people would smarten up and take extra care when it comes to sanitizing and hygiene . Not this Panago. I called customer service and they were receptive, apologized and...