Second Cup Café — Restaurant in Edmonton

I ordered a medium iced caramel correto and was immediately offered an upgrade offer to go from medium to large for just 40 cents. I made the mistake of accepting the offer without fully understanding their points system.

When I reached the window to pay, I informed the staff that I wanted to use my points. However, I was told that my points were not enough to cover the cost. I felt frustrated because the amount of points I had indicated that I could get the iced caramel correto.

I asked if I could pay the difference, but the staff member refused. I apologized and asked if they could make me a medium instead. To my surprise, the staff member looked at me with a smile and said, "No, I already made you a large." This response made me feel humiliated and belittled.

Then, what I assume was the manager, appeared and reiterated that I had ordered the upgraded size for 40 cents. I acknowledged this fact and explained that I would like a medium instead. I felt bad because I couldn't afford the larger size, and I made that clear to the manager. However, she tried to act friendly and said, "It's on us." I declined her offer because I didn't want anything for free; I simply wanted to use my points, which I had on my account to prove they were valid.

Despite my request, they still gave me the large size as if I should be grateful. The manager continued to smile and act condescending, making me feel even worse about not being able to afford the $7 or whatever it cost. I did have the 40 cent difference that I offered, but they still refused to accommodate my request.

I am utterly disgusted by how these people humiliated and degraded me simply because I couldn't afford a slightly larger size of coffee. It's unbelievable that they would treat a customer in such a manner. I even asked if I could come back later and order a medium, but the manager responded, "But we made you the large" because I "upgraded."

All of this over just 40 cents. It's truly unacceptable and has left me deeply disappointed in Second Cup. They should be ashamed of themselves for their lack of empathy and understanding. I will not be returning to this coffee place...

Alright, gather 'round coffee comrades, 'cause I've got the scoop on Second Cup, a spot that's like the neighborhood gossip – everyone's talking about it. Clocking in at a solid four stars, it's a wild ride of caffeine and cul-de-sac drama.

First things first, let's talk about the lone warrior behind the counter. This poor girl, bless her caffeinated heart, was holding down the fort on a Saturday morning. It's like sending a kitten into a lion's den! Meanwhile, Mr. Cul-de-Sac Receding Hairline waddled out from the back room, but he might as well have been a penguin in a suit. Not much help there, buddy.

Now, onto the drinks – four of 'em to be exact. They were like a symphony of flavor, orchestrated by the underappreciated hero in the coffee arena. Bravo, girl! Each sip was a mini vacation for the taste buds. It was like a carnival of deliciousness, minus the creepy clowns.

But let's not beat around the bush – the real star of the show here is the whipped cream. Hold onto your hats, folks, 'cause we're about to dive deep into the whipped cream wonderland. This stuff is like a cloud of heaven, so flavorful and creamy that it's practically doing a happy dance on your taste buds. It's the kind of whipped cream that makes you question every other whipped cream you've ever encountered. I could write a novel about this whipped cream, but I'll spare you – just go try it yourself.

Now, the only hiccup in this coffee carnival was the hot chocolate. We were expecting a chocolate explosion, but it felt more like a gentle chocolate whisper. More chocolate, please! Don't be shy with the cocoa, Second Cup.

In the end, despite the solo Saturday stress and the mild cocoa conundrum, Second Cup is a caffeine haven with drinks that dance on your palate and whipped cream that deserves a standing ovation. Give it a whirl, and may your cups runneth over with joy and whipped...

I love my usual location (74th Ave and 101 St). The staff at that location know me and the friend I often go there with and remember us and our usual orders. In addition, one of the staff members informed me that I don't have to have my loyalty card on me to get my points - that I can simply give them my listed phone number. It was/is a total game changer!

Also, not once but twice, they saved me from losing something expensive. First was one of their fancy jeweled mugs that I treated myself to when I was quite sick and had to go on a pre-surgery diet and justified the ridiculous price as a way to treat myself while drinking water on my prescribed 3 month all liquid diet and the second was a rain/all-weather coat.

In addition, the spinach and cream cheese twists (amazing!) that I often get with my usual strawberry / banana smoothie apparently come into the store in individual wrapped plastic bags. When I ordered one to go once the staff got me a still wrapped one from the back room rather than one of the open ones on display.

This turned out to be a very good idea. Turns out these savory pastries break apart very easily it seems. The fact that they gave me a sealed one saved me from an accident when it broke in the bag that contained it thankfully. So, there's a lot to like about my usual Second Cup. Oh, and they haven't gotten rid of the comfortable "puffy" chairs that my friend and I like, like so many Second Cups have.

They also have artwork for sale that they offered me a discount on for a couple of pieces I was interested in. Finally, they have a really nice fellow customer that decorates the place periodically in different themes (voluntarily) and does a beautiful job. Definitely check out this location if you can. It's one of my favorite...