The Keg Steakhouse + Bar - Windermere — Restaurant in Edmonton

March 10 2025 - 6:45 pm Whoever is the cook needs to head back to school. I intentionally ordered nothing because this specific location sucks there has been nothing but issues when we go there . So why my sister wanted to go is beyond me .. but I went with her and took my son . First off all I can do is speak on the behalf of my family - and the few things I tasted . Number one - the food was not hot . My sister had to return her steak , it was cooked perfectly but was not a hot steak for 40 bucks , her “ baked potato” probably had to be cooked for a minimum of 10 more minutes, my moms stuffed potato or whatever it’s called was also cold and returned . My sister decided to wait for a new order to come out , so we were inside the restaurant for an hour and a half at that point when 2 meals and a kids meal was ordered … The restaurant was also very quiet so unsure as to why the wait was so long , but she waited probably another 15 minutes I would guess for her 2nd order to be an overdone steak , and once again a unbaked “baked potato” .

It’s my suggestion to upper management to look into who was cooking that evening and maybe have a word with them / maybe they need some more training .

The kids meals are a complete rip off as well for 15.00 dollars there wasn't even a half a bowl of noodles … seems very odd but I guess I haven’t ordered from here for my son so it was a first and last for the amount given for 15.00 dollars , it’s outrageous.

Positives - My mom’s ribs were hot , my son’s noodles were hot , and the mushrooms were also hot , the waitress and manager were very friendly, although I asked if that was a normal portion for the noodles and she told me yes they did bring out more at no charge, the manager took care of the bill entirely ( like they should have ) .

This specific location absolutely sucks though . This is definitely the 3rd time returning food , I personally don’t even order anything when any of my family wants to attend the keg .

It will be the last time dining at that location for myself ever again, as for myself the keg in general .

We have never once went there with a table for 4- 6 and didn’t have to return something . This isn’t someone being picky either . Either this is absolute terrible luck or there is a terrible cook when we decide to come . It is just wrong to charge someone the amount of money when you’re serving food that’s not prepared hot, and correctly.

A baked potato I would assume would be the least hardest thing to screw up on a menu , I’m not sure if they are re warming up potatoes from the day prior , or how a potato can’t be soft inside for the second time around . If that chef worked for me it would a goodbye !

To management/ owner ; (If they care ) it’s my suggestion to watch how the meals are being prepared, and potentially taste a potato here or there . It’s not the first but it’s definitely the last time , over a 2 hour go at the restaurant, I had to leave the restaurant my son was ready for bed ! So an uber had to be paid for as well . So over all the experience was a 0/10, if you can’t cook a potato you are NOT meant to work at a restaurant where you pay good money for a...

I went to the keg for my birthday dinner, we usually count our macros and maintain a healthy diet so this was my cheat meal I was so looking forward to. I brought my own bottle of organic wine that i like knowing that there is usually a corkage fee. There was about 5 staff at the front door, we waited a couple minutes to be seated (no issue at all with that) we were attended to by another server who advised us that our waiter was busy and would be with us right away as she gave us some water. Finally our waiter came and took our order (still no issue with the wait or service). Shortly at that the manager walked by and stopped and said "hi, can I see the label on that bottle". I proceeded to turn the bottle so he can see the label and tell him that we brought our own wine. He then very rudely tells me that they charge a $30 dollar corkage fee (on my $16 bottle) and that we can finish our glasses but they will cork it and we will have to order their wine. My jaw dropped and I explained to him that i paid half of that for the bottle and that none of the approx 7 or 8 staff that encountered us told us about this and that he needs to train his front end staff properly. He insincerely apologized but was adamant that our bottle be corked and we order their wine and walked away. Our waiter saw us talking to the manager and came over to ask if everything was OK, thinking we were complaining about the wait. We told him what happened and he apologized. The interaction with the manager instantly ruined my night. the manager did not try to build any rapport, show any sympathy or compromise. I continued to finish my bottle of wine as I was extremely frustrated with the interaction and thought - it's my birthday, they didn't treat us properly so eff it, im doing what I would like. The food was brought out to us ( which sadly to say was AWFUL! WORST food i have ever had at the keg ever and ive had better food at cheaper restuarants.) At the end, they still tried to charge us the corkage fee that was double the cost of my bottle. Our waiter saw another manager and asked him to help us out. We explained the situation, and told him that if we had been treated kindly and decently that we would have gladly corked our wine and purchased a bottle from them but because the manager was so rude and that all of the staff we interacted with neglected to tell us about the corkage fee I refused to pay it. That manager was sympathetic and negotiable and told us this time he would remove it from our bill and that in the future that was their policy. I was happy that that issue was resolved. Unfortunately I still have such a bad taste left in my mouth for an absolutely waste of a cheat meal. My husband and i make better food with better quality ingredients at home. Not at all what I expect from the keg. I'm extremely disappointed and still upset about the whole thing. Definitely will not be...

The keg is usually consistent. It’s never amazing but satisfactory and the service is usually great. However our dine in experience this evening was Very disappointing. we had a reservation but the hostess told us they only had tables in the lounge. Which was strange, The restaurant was the slowest I have ever seen a keg on a Saturday night. Our server really tried to push the alcohol and seasonal lobster up sell, Which wasn’t for us I prefer crab over lobster. Also neither of us drink. which is why we requested the dining room over the lounge. our appetizer showed up before our bread (typical for the keg) I miss the sourdough and whipped plain butter not a fan of the focaccia and herbed butter. Our server took our order and that was the last we saw of her for an extended period. We both the keg classic prime rib and the starter salads arrived on the warm side, they usually serve it chilled, the dressing was weak which is strange it’s usually really tasty. The prime rib took a while which was fine but when it showed up but we never received steak knives, no big deal wr flagged down a server from another section and ad requested cutlery, they returned with ONE knife, not sure if we where suppose to share. We then flagged down another server to request a second knife. Which took a lot longer than anticipated but finally It did arrive. Our Prime Rib did come out medium rare which is what we asked for but at this point was cold (room temp). Very disappointing but what was worse was that the steaks where BLAND!!! no steak spice seasoned crust on the outside, I can say I have never had to add salt to a keg steak before tonight. Also I have never sent food back but I would have tonight if I could get my servers attention. At this point We where starving and just ate the cold bland steak. half way through our server finally showed up to refill our water. We wouldn’t see her again until she came around to see if we wanted desert, we declined and I asked for the bill. I don’t know if she didn’t hear me but we waited for a solid 15-20 minutes, the gold medal WJC game was on so at least that helped pass the time, finally we received our bill. And had to make polite small talk while the payment machine had to be rebooted. Overall just really disappointing experience...