Tim Hortons — Restaurant in Edmonton

Was ok the first few times but the most recent drive through left me such a horrible experience that I'll never go back. The girl staff accused me of trying to get a large tea when I ordered small. Truth is I ordered large, and she, for some reason, thought it's a small. When I drove to the window, she asked me what I want in my tea, because it was noisy and she could not hear me clearly when I ordered. Then when she gave me the small tea, I said I ordered a large. She was so rude that she insisted I ordered small, treating me like a theaf with her language, and shut the window in my face 3 times when she finished accusing me every time. All of this is just for a cup of tea. I have never in my life been treated like this. I worked in customer service for 2 years. And this behaviour by your staff is absolutely unacceptable. I would have parked my car and walked in, but I have a newborn in the car for a pediatrician appointment! I will never go back, and will tell everyone I know about this...

This location used to be great and offered a full menu. Last year (2024) there was late night fire that temporarily closed it due to damages.

The damages were finally repaired a few months back and this location re-opened again. When it re-opened again I noticed the menu was condensed. Some of the items I used to order from this location are no longer available on the menu.

If all I need is a coffee/tea then I'll visit this location. If I want something like a yogurt or sour cream glazed timbits, then I'll visit the location on Parsons Rd and Ellerslie instead. I'm a bit disappointed by the limited menu options as this used to be my goto location in the morning. Not anymore.

The one positive still is that the staff are friendly, quick,...

Worst Tim Hortons Branch I've been to due to the following reasons: 1: They have not all the items on their menu. 2: You may wait 10 to 20 minutes in line and then just been told we do not have what you want. It is ridiculous that they have not any sign to at least save your time. 3: When it comes to roll-up, if they do not have enough roll-up cups they would give regular one, and you should ask yourself for one. 4: Sometimes they do not the cup size you want. 5:Their food quality, soup namely is far below the other branches. 6: There is just two persons to answer customers and in most of time as they are occupied, just one is actively filling...