The North End Diner — Restaurant in Fort Erie

One of my worst restaurant going experiences ever, most of the food was bad, the service was poor and the experience as a whole was worst.

(Food) I ordered the 6oz steak and 2 eggs, came with home fries and toast. My eggs were okay but a little mushy, my steak was delicious, though I did ask for well done but got a little blood in my steak. My home fries were gross, they tasted like the inside of a freezer and were under cooked (I never finished them), and my toast was perfectly toasted.

(The experience) This was my first time at this establishment and I was meeting up with a friend to catch up. We walk in, the waitress shows us to our seats, I then ask where the washroom was. After I finished in the washroom I sat down with my friend and ordered our food. Shortly after we ordered our food an officer showed up to do an inspection because he has gotten reports. The officer comes in, talks with the waitress and a guy who im assuming is either the cook, the owner or both. The officer then came over and asked us if we were told to sign in, though my friend was a regular and knew to sign in after we were seated, I didn't know and was never asked so my answer was "No, I was never told to sign in." The man the officer was talking to earlier then blames my friend for not telling me to sign in by saying "See what happens when you don't tell your friend to sign in." Which bothered me since it's not my friends responsibility to do their jobs, it is the waitress job to not only seat us but to have us sign the paper. Shortly after the officer left. After about 20 minutes my friend and I were finished eating and ready to pay, we asked to pay separately, apparently this was a problem since the waitress wrote both of our orders on the same receipt and for some reason was unable to give us separate receipts. My friends food came to $13 and some change and my food came to $16 and some change. Due to the place only accepting cash My friend paid with a $20 bill and I asked if they had change for a $50 bill. The waitress seemed annoyed but then said "yeah in the register". The waitress then came back with $20 in bills and change for my friend, told her to then give me the amount it cost for my food and then i told me to pay with the $50. I was confused since this wasn't how every other restaurant handles payment, I also thought they wanted to give the $50 without them giving me the remainder. The waitress then told my friend to "explain it" the me, which was insulting, since I'm fairly good at math but was confused at why we were paying like this, since technically my friend paid for my meal and I paid for hers. The waitress then leads me over to the registered (which I thought was broken due to the way the money was being handled), the waitress then tells me that she will give me $20 and the $16 and change my friend gave me would equal my total. She then hands me $10 in $5 bills and says "here's your 10, have a good day" which is where I brought up that she still owes me $10. She then gave me the $10 and my friend and I left. This entire outing was a mess, I'm sort of convinced that they tried to rip us off and everyone was insulting and condescending. To top it all off i'm now home locked in my bathroom wondering if I'm getting sick from the stress, if I got a bit of food poisoning or a...

The North End Diner is a quiet little spot in Fort Erie's old downtown. From what I understand, they are under relatively new ownership as well. The diner has a casual feel where people can go and enjoy.

Clearly this is a busy location where lots of people go. It was bustling when we arrived around 10am on a Saturday for brunch.

We tried the chicken shawarma breakfast and the 2 egg breakfast with sausage. Both were pretty good. The chicken shawarma came with added toppings which was nice.

Overall I chose to give this place 3 stars because they only accept cash (its 2021 - what is that?) and their ATM for getting cash was out of order. Its understandable for the tech issues but there isn't adequate signage about being cash-only nor were we told when we arrived. There is a tiny sign when on the corner of the door when you ever and it is rather ambiguous. The other reason I felt it wasn't a 5 star place was because the server just wasn't attentive enough. It was very frustrating to not get your check or not get another refill of coffee.

Hoping that next time it will be better and I will...

I have ordered take out a few times, being I just work up the street. Every time I have ordered, it was a pleasant experience. Staff are wonderful and friendly and food was very good. Today I ordered breakfast for the first time and there was a little confusion with my order, and I only noticed after getting back to work. I called to ask about my breakfast and the lady working was very apologetic and wanted to make it right! I told her it was unnecessary and it was my fault how i ordered it. ( which it was) She went out of her way to call me back to try to make it right again!! :) I LOVE this!!! What a place. After owning my own restaurant years ago, I know how hard this industry is. I know how hard you work at what you do! But to go out of your way to please your customers.....speaks VOLUMES. Shows me you care about what you do. You will see...