The Banquet (Fort McMurray) — Restaurant in Fort McMurray

My crew and I went here (upstairs) based on some feedback from a couple of them who said at least at some point it was good. We don’t get many opportunities to get out so we were really looking forward to it.

This time? What a nightmare. The waitress was new- so she gets a pass but whoever trained her hung her out to dry. Orders took forever- we separated drinks from appies from mains to keep it simple… didn’t matter.

2 of our main meals didn’t even show up- including our poor designated driver who is the nicest human on the face of the earth. Wings were cold- steak was meh. Food in general was really mediocre.

All this while we were the only group in the whole aera upstairs. There were a couple dudes at the bar… one other table eventually. Then another came up and sat outside. Maybe 20 people in the whole upstairs- tops.

And that’s not even the fun part. Let’s talk about paying. Let’s go back to the new waitress. Okay- she made some mistakes. Granted- she probably gaffed it pretty hard. She’s new- I’ve been new before. She gets 100% of my empathy. But then to sit back and watch the process the rest went through to try and clear us up?

I don’t have enough words on the internet to describe it- but it’s never stopped me before.

We’re all sitting right there explaining what we had down to the letter. We’re answering all these questions from 2 different servers. They could have cancelled the whole thing and just processed us individually. Nope. They just flailed through the mess of orders trying to reorganize them. Did you have this and this and this? Nope. I had this and that and potato. Okay so this and this and bacon? No. This and that and potato. Other server. Okay so you had this and potato and potato? There were 9 of us.

And this process continued endlessly. We stood there 45 minutes as they inchwormed through each of us. Any offer of a discount? You know- a little “we totally screwed up your night- let us take some of this off your plate. Where’s your DD? We gotchu bro.”

How this place grabbed 4 stars is ASTONISHING and is probably manipulated because there is no way the few people there tonight were getting 4 stars treatment. There were a lot of apologies being passed onto them for their food order as we spectated service while waiting to pay.

The fact this circus gets over 2 is bewildering. The ugly lights are on blast, cooks are high / terrible / new or all 3…

This was the most colossal waste of time I’ve spent at any restaurant in any country in decades. I can’t think of any time I haven’t tipped a penny since I started drinking in 95. Yeah- 1995 is an actual year.

Good riddance. Will never be there again and if you’ve made it this far you’d do well to avoid it at all costs. Go to Five...

After attending this place for the first time, I don't believe I will be back. When we went, there was about 4 tables in total so not busy. The speed of service was okay, and I ordered the 3 slider appy and my spouse ordered the lettuce wrap bowl. I took my first bite into the appy and realized the bun was molded. This shows poor long term and short term quality control. That was bad enough, but I decided to let them make me a new one. As we were waiting for that, about half way through my spouses meal, she pulled out a nice long piece of hair out of the bowl. That was it for us, we told them we no longer wanted the food and left. Unfortunately I can't even speak to if the food was good or not as clearly quality was not a concern of the chef that day and who knows what was coming out of the kitchen that we couldn't even see. To bad, as the location and rooftop bar seem great, but I don't even want to find out more about the food quality and how there seems to be no controls in place, or the controls are just not followed. Either way, unfortunate.

Just an update, they asked me to reach out to them via e-mail which I did, explaining the details on what happened and how it could be made better for future customers. That was on August 4th and have heard nothing back from them. Not sure if it was not received or the reply on here was just to make it look like they were doing something about it but still had no desire to talk after that. I did have the service level 3 out 5 stars but after this encounter I have reduced that rating as well. Hope it get's better for everyone's sake !

They did get back to me finally, not much for a reply but at least it...

Do not recommend!!!!!!

Worst service I've ever had!! Had to call the restaurant from the bowling alley to receive service!!! Beyond unacceptable!!

Went bowling and invited 5 work mates, we set up our lane rather quickly and then proceeded to wait almost half an hour to get our first round of drinks. Server came to our lane once to see if we were ready to order food and then dissapeared and the entire bowling alley was a ghost town from that point on. Every single one of our drinks sat in the table empty for over half an hour as we continued to try and enjoy the bowling experience. Finally got aggravated enough to call the restaurants main number and request for a server to come downstairs and assist. Proceeded to have a gentleman take our food and drink orders to only be left to see drinks left on the bar as the waiter/waitress was nowhere to be found as we literally stood in the main area and yelled for assistance with no answer!

Then to top it all off as we are finishing our games and ready to leave we all remove our shoes and proceed to the main bar area to yet again see the entire place is empty with no attendees. When the waiter finally came to give us our tabs we were met with attitude and excuses about being overworked and understaffed but not willing to provide any compensation for the absolute garbage service we received all night.

No tip was paid and 6 very unhappy customers left the building most likely...