Subway — Restaurant in Fredericton

I (20 year old female with neurological and psychiatry issues) have a hard time doing certain ADLs (being able to eating out, being one of them) I have mostly always have bad experiences in fast food and restaurant industry. Due to this I mostly never Dine-in.

However I have been trying to Dine-in more at these industry this year and this lovely establishment was one of them today. (May, 7, 2025 at 08:30ish)

I had a lovely and wonderful time ordering my food with a young man with glasses. He was extremely patient and had lovely Customer service.( wish I got his name cause I would love to add it, he was a lovely young man)(would love to find out who he is, if I can)

The food was great and I even could sit down and eat my whole meal without any issues.

I know for a lot of people this means nothing but to me it means so much more than any words I could give. I am normally always apologizing for my issues and just accepting that bad experiences was the treatment I deserve. This place made me feel like I was “normal” even if it was just for a short time I was there.

This experience filled me up with so much emotion that I got in my car and cried (cause this place gave me the respect that all should have).

I don’t know who the young man is (I would love to find out) but you did more than your job today. You filled my life up with hope and happiness.

10/10...

Sadly the service at this location has been steadily declining. I understand and can sympathize they are understaffed and busy, however the mistakes are becoming more frequent. This evening's visit saw me with a sub prepped on the wrong bread, no cheese (though I paid for extra) and the sub was toasted when I specifically said Not Toasted. This is not the first time my sub has been wrong; but it was the first time I actually called to complain. and while I was polite and courteous and they have promised me a free sub at a future visit..the phone called ended with the phone being hung up very loudly in my ear without so much as a goodbye. Sadly I don't believe I'll be using their...

Staff didn't even know how to make a salad and didn't even have cucumber when I asked for bacon I said I don't know how many pieces I just normally ask for bacon and then I was asked if this is enough lettuce and I said I don't know I just say lettuce and cucumber an you guys make it. The salad was not even tossed or mixed together. I will be going to a different subway. Also found a t interesting that it was not busy and only two customers in there including myself but between three staff that I could see they couldn't make multiple orders t the same...