Swiss Chalet — Restaurant in Gander

I came here with my family a little after 8 PM. The restaurant hours started they closed at 9, but the employees were already closing up the place, a woman who worked there was very hesitant to seat us. Kept telling us that they were closing at 9, and kept saying we could order take out if we wanted to eat there, we informed her that we were hoping to eat inside but if we couldn't we'd just find somewhere else to eat. She kept repeating over and over that they close at 9, and that we would have to leave at that time even though we had an hour and were planning on leaving way before 9. I've been to this restaurant many times with my family, and I've never been told that the only way I was able to eat the food there is if i order take out and then leave the building.

We were standing waiting to be seated for a bit when it wasn't busy, there were only a couple of other people in the restaurant eating as well, but they were eating quickly as they could because the person serving us all kept stating they closed at 9 and we needed to leave.

One of the kids meals wasn't cooked all the way through, the chicken was still bloody, and raw. It took us 15 minutes to get a hold of anyone to tell them the chicken wasn't cooked. We didnt want anything out of it, we were just disappointed, our server informed us we were wrong after she glanced at our plate and went to tell the cook. She came back again, informing us we were wrong and then said if anyone experiences food poisoning to call the restaurant but refused to give us her name. We were rushed out of a restaurant that decided to close an hour earlier than they should have, we received raw food as well. No one gave us the managers contact number or even let us speak to someone higher up.

The worst service I've ever received and I've worked in the food industry as a server. It was just rude and really...

Our family would like to express our sincere gratitude and appreciation to the outstanding staff and management at Swiss Chalet Gander. Heather, Donald and Angie (and the rest of the staff) are exceptional representatives of this restaurant company. Our son has anaphylactic allergies to dairy and nuts, and Swiss Chalet’s excellent allergy program means it’s the ONLY restaurant we know about that he can safely eat at in Canada. On our first visit about a month ago, the staff accommodated over our 30 hockey players and parents with less than 2 hours notice, allowing our son to safely eat in a restaurant with his hockey team for the 1st time ever. Our server Heather and manager Don were exceptional and attentive hosts, and our family and team were sincerely grateful. On our 2nd visit yesterday, we were lucky to be served by Heather again, and she remembered our son’s allergy AND HIS ORDER from over a month ago! We are so impressed and thankful to these wonderful people for their outstanding professionalism and incredible customer service. The food was, as always, excellent and the service was authentic, genuine, and first rate. We highly recommend the Gander Swiss Chalet/Harvey’s; exceptional people should be recognized and celebrated for the value they add to their patrons and their company. My son said he doesn’t remember his first Swiss Chalet meal, but that he will never forget this meal, because of the service. Thank you from...

If you're a fan of Swiss Chalet and want to treat yourself to some of their basic menu items this place is good. The seating leaves a lot to be desired. The Swiss Chalet side of this restaurant that shares with Harvey's has seating for about 50 jammed in a small space so that unless you manage to get one of the few booths you will probably find yourself dining uncomfortably close to people you don't know. The food seems on par with any other Swiss Chalet but the service did seem a little on the slow side compared to other Swiss Chalet restaurants. The menu is very basic, not the full menu available at other Swiss Chalet restaurants. My biggest personal annoyance was that I couldn't get a ginger ale with my meal. It's the only pop I drink and while spending good money for a meal out one would think this common beverage would be available. A few cans kept handy if it's not available from their fountain. That's just me though, I'm sure most people wouldn't...