Pâtisserie L'Étoile — Restaurant in Gatineau

I’m giving it 4.5 stars. For the value, I would give it an easy 5. Their prices are so cheap for cake slices! I bought 2, a chocolate framboise and an almond slice at $2.50 a slice? What a deal! The almond cake slice was sooooo good omg! The framboise slice was good too but I think I would like it better with a bit less buttercream and more cake snd framboise filling. But yummy all the same. Loved the chocolate glaze on it. Just the right amount. They also sell these wonderful cakes also at reasonable prices. Think vanilla fruit salad and whip cream cake, and strawberry cake. Yum! Also tried several of their cookies. My favourite was the espresso cookie. My only suggestion to them would be to add a bit more almond, anise, and ginger essence to their cookies as I couldn’t really taste any almond etc in them. But they were also well priced and I would buy more of the espresso, chocolate and jam filled ones for sure. Also on the menu we’re a variety of croissants. Unique to their store is a thyme croissant, which has a lovely Zaatar filling. At $2 a pop, they are much more affordable than the other bakery croissants. Also noticed that they sold mini cashew and pistachio backlava. Also cheap! So I would definitely recommend a trip out here to enjoy some of their pastries. I know I will go back to try their coconut and chocolate covered cheese cake slice next. Only $2.50 a slice!!! Oh yes an they have a nice clean seating area too if needed 😊 edit: this review was written pre- inflation so I would expect their prices are likely a bit more now. But likely still cheaper than all the...

One of the worst experience I've had with a bakery. Misspelled my daughter's name, received a different flavor cake then the one we ordered although everything was done by email, so written. If at least the Flavor was there, tasted like a cake in a box mixed with strawberries. Completely different from a chocolate cake that we ordered. Birthday girl was very disappointed and my guests were not a fan. First and definitely last time ordering there and would not recommend for any type of event when they can't get the order right.

Edit 1: Replying to owner that said they offered reimbursement, this is absolutely false. You offered money off of a next order, not a refund. A refund is giving the customer's money back for a non-satisfactory service. I asked for one, they never replied. Don't lie on top of the bad service that you offered. And again, it's not just the name that was a mistake, but the cake was not what I ordered. Please see screenshot of...

My advice to them is that they must understand that what they do is mission critical. Imagine them screwing up one's birthday!!! From my many experiences, with them every time I order a cake online (and this is what they want), somebody will call me and we will agree on the details. Then somebody else will communicate with me by email and will screw it up. I noticed that this person communicating with me by email would not know about the 1st call. I got used to this and I got to the point where I could deal with them. This last time, nobody called and the one communicating by email was slacking and asking stupid questions at the pace of one question a day until the celebration day came in and we got no cake. Good luck to you guys, but for me I am no longer doing...