Sukiyaki — Restaurant in Gatineau

Always great food, (4 or 5 star) but they need to learn how to prioritize their service. Tonight I waited 25 minutes (at least) to be served. They were overwhelmed by take out-pick up services and online orders. Waiting is okay in moderation but don’t ignore customers that are physically present and waiting by avoiding eye contact. At least acknowledge them, and assure them that you will get to them asap. Customer service is just as important as maximizing profits, if you want to retain customers. Whilst most people are complacent some of us are not and this just creates unnecessary stress for everyone. If you don’t have enough staff and are open to physically present customers then suspend...

Ever since the new guy is in the kitchen cooking the meat, portion size has decreased and this makes me so mad. I've been going there for years and many times per month, but since 2 years I went only 3 times, at best. I always take Yakisoba duo with chicken and beef with extra shrimp. For the longest time, my extra was ACTUALLY an extra, but now since the new guy is there, if I take an extra shrimp, he gives me a lot less chicken and beef... Like if I pay for an extra, it is to get a freaking extra, not to get less of other stuff!!! Damn it frustrate me. I went there religiously before because I...

Ignore the fact that it’s in a mall food court, this place rocks. I skip the restaurants in the mall and head straight for Sukiyaki. The prices are great especially with the portion you get, and they cook the food right in front of you and everything tastes delicious and fresh. The service is so friendly too, I’ve never had a bad experience or a bad meal. And, the food court and clean...