Pizza Hut — Restaurant in Georgina

Ordered delivery and asked for a well done… Delivery was very quick but the pizza was luke warm, not well done and customer service experience was the worst. The agent who called me back was very defensive, combative and over all extremely unprofessional. Worst experience with zero solutioning or accountability. I don’t like to complain and do understand that take out is busy on a Friday but the quality of food should still be adhered to, especially in rural areas when delivery options are limited. Super disappointing and customer service wasn’t helpful, basically brushed off my concerns.

In future, I wont order again and I recommend you proceed with caution or opt for PizzaVille or even Pizza Pizza when ordering in the Sutton Georgina area. I promise the customer service is 1000% better and your food arrives hot and made to order.

That’s the truth from an honest foodie. Fast delivery means compromising on what is delivered. This location should find the balance, don’t rush your orders and deliver sub-par food. Additionally, train your customer service staff to hold accountability rather than trying to placate customers with excuses to defend what was delivered. Most ppl don’t complain unless it’s an extreme case scenario which was the case in...

I usually don't complain about service and I don't usually write reviews but tonight I was feeling that I wanted pizza hut and son and so I called and I placed my order online then I called The pizza store and they told me it would be at my house in 30 to 40 minutes. At 618 I was kind of trying to figure out if I miss the pizza delivery guy or what and I spoke to I guess it was the manager and he said your pizza is not going to be ready for another 40 minutes and I said what are you talking about he says well we haven't even made it yet. So I said could I pick it up and he said yeah you can pick it up in 10 minutes so let him go call them back and I said okay we're going to come pick up the pizza I haven't even made it so I want to say don't order pizza hut in Sutton it is by far the worst pizza store for communication. I'm actually really glad that I didn't get to taste all that pizza because we probably were...

I placed an order online with Pizza Hut. I accidentally selected the pick-up location in Sutton. Due to Pizza Hut's policy, I was unable to cancel my order online. I notified the Sutton location by phone within minutes of placing the order to cancel. I was informed that my order would be refunded. I also received an email confirmation stating that my order had been cancelled and that I would be refunded within three working days, which did not happen. I can't comment on the quality of food at this location, but regardless, I would definitely...