Panago Pizza — Restaurant in Grande Prairie

Phoned and ordered an extra large pizza, they asked if I’d like to try new wings they were selling and I said sure why not. I asked if they had honey garlic wings they said yes…

Went to pick up my order, brought it home and opened the wings box to see what looked like they had spilled a cup of dry seasoning on like 2 of 8 wings. These wings did not have any honey garlic sauce on them as typical wings do.

I took a picture and said oh well, threw them out and went back the next day.

I showed them what I received, told them what I ordered and they said “this is how we get them from the back. We don’t do anything to the wings, we take them from the back and put them in the oven. This is how they come from head office.

Finding that pretty weird I asked if I could simply get my money back because I was I satisfied and didn’t get to eat a single wing I paid for. They said no our manager is not here we can’t do refunds….

So not only are they selling wings atypical wings without sauce, but they won’t refund money spent when customer isn’t satisfied.

To top it all off, the people barely spoke a lick of English. I will not be going back to this location and will never be buying wings from...

The website said my order would be ready to pickup at 7:45PM. I arrived at 7:46PM, and the 3 individuals working were standing in the back talking. I stood at the counter waiting one of them came out, I paid for my order and then he told me that my order would be 10-15 minutes. While I was waiting, a woman came in to pickup her order. She had put her order in an hour earlier, by phone, and required that it would be ready for 7:45, hers was also not ready. While waiting for my order I watched the 3 individuals, never saw any of them washed their hands or wear gloves beefore food prep, all 3 had beards and none of them wore a beard net to prevent hair from getting into the food, after all that, just before I left another woman showed up for pickup and they hadn't started her food either.

All of this food could have been ready, when I arrived they were standing around talking, pickup receipts were hanging off the machine

The owner, manager and employees of this store should be ashamed.

I also put a complaint into Panago on their website.

Don't think I'll ever be coming back to this store again. Save your self some time, drive...

More time than I can count I put down that I’m paying with cash and the drivers never have change even though they are supposed to carry change. Even contacted the people on the app to inform the restaurant that I was actually in fact paying with cash because it has happened more times than I can count!

I understand some people press cash when they check out but need to pay by debit (I’ve done it) but if someone says cash, should be prepared to have a cash payment!

I dislike having to leave this review because I love Panago but this has happened again as I said more times than I can count.

02/21/23 Update

Well tried again and even named the bill “BRING CASH!!!!!! I AM PAYING WITH CASH!!!!!!” Because that is the excuse I always get is “make a note that you’re actually paying cash” well I did and it still didn’t matter!

And again didn’t bring change, have a tip I didn’t want to give because of the poor management of instructing the delivery drivers.

I whole heartedly will NEVER order from Panago again. Lost a very loyal customer. Ordered from you...