Cortina Pizza — Restaurant in Greater Sudbury

By far the worst Pizza place in town! Not the taste of the food - the Customer Service!

My wife and I ordered a pizza with some appetizers through the web portal that this location offers. We waited an hour and a half, and no food showed up. We had received an online confirmation and our Credit Card was charged. We called the restaurant to ask what was going on. The "Supervisor" (well, he claimed to be, but infact was not) said that they did not received the order. After messing around with his tablet for a few minutes, he found it and said "welp, there is nothing I can do about it". Really? Alright.

My wife called the next day. Same guy answered. Told her there was nothing he could do. Wow. So, I called. I asked for a manager. "Oh, the manager is too busy to answer the phone". I asked again, explaining the situation when this "supervisor" yelled at me, said its not his responsibility to refund me and hung up the phone. I called again, he did the same thing.

I called the Paris location. Immediately was transferred to a Manager. They took my information down, and within five minutes called me back and said they would send it up to the owners and would ensure I got my refund. We eventually did.

Now, I will NEVER buy from Lorne St again. Why didnt the owners call to appologize for being HUNG UP ON TWICE? Why were we not offered our original order + refund, or a coupon or anything? Incredibly awful service,...

Cortina Pizza has been a lifelong favorite of mine since childhood. The original Cortina location on Martindale was always a go-to, and I loved it so much that I even had my mom put candles on a Cortina pizza for my birthday one year. There's just something special about the quality of their cheese and that secret, delicious Italian pizza sauce that I've never been able to replicate at home.

I decided to pick up a Cortina pizza on my way home the other day. The phone call to place my order was a bit mediocre - the staff seemed a little preoccupied and not overly friendly, with a bit of a "it's Cortina, we're busy" vibe. But I can't really complain, as the pizza itself was still great.

While it may not be quite as good as when the Masotti family was running things, Cortina is still a reliable, delicious pizza option. The quality of the ingredients shines through, and it's always a satisfying choice. It may not be my childhood Cortina, but it's still a fantastic pizza that I'll keep...

Food is always fantastic however the service this time not so much.... Ordered 2 meatball subs and large pepperoni pizza online and pay at store this is a Walk in special. Was not impressed when I paid at the store I did not get the special price, it cost an extra 15 bucks because I didn't call the order in. Is a walk in special not mean you pick it up and that's why you got a deal? Not impressed when I asked if we could cancel the order and re do it was told no. This is not very good customer service. Probably the last time I order from there. I'll go to Don's where the service...