La Fromagerie — Restaurant in Greater Sudbury

We went out for lunch and it was empty except for us. After we ordered, a woman and a young girl (the young girl a few minutes before) came downstairs and sat at the end of our table. I assume the woman was the owner, and the young girl was her daughter, though they might also have been renters from the building upstairs. (I have reasons to think they weren’t.)

The waiter was great, and the food was good. Hard to enjoy with circumstances though unfortunately. But the young girl, who clearly had a cold, came downstairs coughing openly, like kids often do. She went to the kitchen to get some plates, then returned and sat right at our table, still coughing. It seemed obvious she was being kept home from school due to her illness.

The woman—again, I think she was the owner—came and sat across from the girl, which placed both of them at our table in a empty (except us) restaurant. She was making phone calls loudly next to us, which made us uncomfortable since we didn’t want to talk about anything personal or inappropriate with a child so close by and her on the phone literally two seats away.

At one point, the woman yelled, “Cook a chicken breast,” saying a certain recipe or something and the kitchen staff responded. Then, we overheard her inviting her niece and what sounded like her sister or another relative to join them. As the people arrived, we felt increasingly out of place, as if we’d wandered into someone’s home rather than a restaurant. A baby, a little girl with a cold and no one else. They clearly lived there (and were overstepping! or owned it (and still over stepped their place) .The setup felt both uncomfortable and unsanitary.

We paid for our food and tipped the waiter before leaving, though in hindsight, I wish I had spoken up about the situation. We enjoy family-owned restaurants, but this experience felt far too personal and unprofessional.

This isn’t my first bad experience but at the time I ruled it out to COVID as a lot of people around me enjoyed the place. I went there had a homeless gentleman call me a stripper while I waited 25 minutes for my drink and received my food over an hour later cold with the waiter saying “he apologized, that he forgot”. I ordered the flatbread and with it being cold it became hard. I just can’t give this place a good review with the two experiences I’ve had.

UPDATE** it’s been over two weeks and no reply. You (the restaurant) could have at least apologized or responded. Nice to know where your customers stand.

• It has been months and I still haven’t received any sort of reply. I’m pretty upset with the lack of response from...

Not the type to write reviews, especially not the negative kind but my experience was too bad not to share.

Ive heard nothing but good about the Fromo and went here for a date night. Immediately upon being seated inside, where we were one of only three seated tables, we were told that our server would be with us in a moment as there was a situation occuring. Our server was being pulled aside and reprimanded, to which would happen repeatedly in the span of two hours we stayed. Our server who's name we only found out through our receipt after our meal was Eric, we were neglected the whole experience. He often opted to serve the table of girls beside ours and ignore us entirely, going out of his way to do so. Our food was not served to us when it was ready and we were even able to hear the staff preparing food complain about the servers ignoring the indoor seated guests. Resulting in our food being lukewarm at best upon receiving it. The atmosphere of this work place seemed hostile and toxic at best. Everyone appeared frustrated and i got the impression this establishment is very unprofessional and disorganized.

The food itself was very mediocre, especially given the price. The charcuterie board i had ordered seemed to taste stale (for lack of better word), as if it had been sitting out prior. The food was lack luster and unappealing. Where the online menu offered a choice of spreads, the server did not bother to ask and walked away before i could get a word in. The sweet potato fries I had ordered came with a nice hair entangled within and the cheese had a bug on it when i recieved it. Throughout our time there we noticed a fly problem that seemed to stem from the area food was being prepped. Ordering was also a task, it was difficult to get a server's attention and we ordered a coffee that we never recieved.

Overall the experience really sucked, so much so we couldnt help but laugh about it after. Didnt bother to stay for dessert,...

We came here tonight looking to try something new. We’ve read tons of glowing reviews about the Fromo, so naturally we had to try it for ourselves.

There was live music on the patio; unfortunately, lot 84 also had live music but it was obnoxiously loud, and as a result we elected to sit inside.

We came specifically for the cheesecake flight, and it did not let us down. We did not know what 4 flavours we would receive. In the end, we got 3 of your more traditional flavours - strawberry, chocolate, and caramel. The 4th one was mango. I have to say, I had my doubts and was skeptical about it until I tasted it. From the first bite I was hooked. While the others were a little fancier (the chocolate had smarties and chocolate covered almonds; the caramel had what I believe was pieces of Kit Kat?) - the mango cheesecake was more of a typical cheesecake with mango purée mixed in. It was light and fresh, and a change from the overpowering sweetness of everything else. The strawberry cheesecake had fresh strawberries as well as a delicious jam mixture.

As far as drinks go, the cotton candy bubbly was a sight to behold. Served with actual cotton candy with Prosecco to be poured overtop, it is an Instagramer’s dream drink.

The atmosphere was laid back and relaxed. The staff were all in good moods, joking with each other, and very supportive of each other while still proving plenty of attention to the customers. John, our server, was charismatic and entertaining.

Overall, we thoroughly enjoyed our brief experience, and we look forward to returning to try more of their food options...