Quality Inn & Conference Centre Downtown — Hotel in Greater Sudbury

If I could leave no stars I would. Upon checking into our suite, we quickly noticed that the heat in our room wasn't working. We called the front desk, they eventually sent someone up with a space heater and told us to leave it running. It took over 24 hours to get the heat to 17 degrees Celsius. They never did come back to repair the actual room heaters. The breakfast offered at the Don Cherry restaurant was terrible. The eggs tasted like dirty grill cleaning bricks. The bacon was clearly deep fried to burnt crisp and just left out to then get cold. The breakfast was so bad that we opted to eat elsewhere for the next two days. When my spouse honestly answered the hotel survey regarding our stay, we were contacted by the hotel management. This manager offered my husband a "discounted" stay for his next trip to Sudbury. The discounted price was greater than the prices advertised for a room on their actual website. This was all communicated through email. My husband did not move forward with the booking, but the manager took it upon himself to book a room in his name, not provide any confirmation details, and charged my card for a no show, even though neither I nor my husband had in fact booked a room. When I called about this, the manager was immediately argumentative and insisted that a room was booked, in spite of me having written correspondence showing that this was not the case. The manager did agree to refund me, I'm currently waiting for this to occur. I wrote to Choice Hotels about this. They confirmed that apparently I will be refunded less than what was charged to my card. I wouldn't recommend staying here and perhaps a rebranding of this hotel chain's name from the name Choice Hotels to Last...

Let's start with the hotel manager so you can better understand why this whole experience was a NO for me!!! I stayed at this hotel from Oct 31-Nov 12, 2022 for work. My first experience with this unhappy human. I was leaving my room, turned around to see this unknown person behind me ask "Can I get into your room?" First of all, introduce yourself!! I had to ask who he was. Apparently, he was looking for the person burning incense in their room. I opened my door and he quickly realized it was not coming from my room and walked away. No apology for startling me or for his lack of. Second encounter was passing each other in the hallway & him silently dead staring me, without a greeting. Very unfriendly, looks like he hates his job. Understand this location is in downtown Sudbury which is not a safe area apparently due to excessive drug users a block away and warned numerous times not to go out at night alone. I went anyway and was never bothered, but it is a sketchy area. I asked 3 times for my room to be cleaned & on day 7 someone FINALLY came to give it a so called cleaning. I had to ask the front desk to have someone figure out why the TV wasn't working. Good luck with gauging the shower temperature & the water pressure. Bring your bed slippers cause that carpet is sticky. The assistant manager is a big ole teddy bear and the desk staff were the best. If it weren't for Misty & Earl my 1 star would be zero. Stay here if it's your LAST resort. The rooms are outdated, the whole place just has a dark aura. Seeing the behavior of the manager clearly reflects on this property. Did I forget to mention the mouse that was in my friends room, in...

We visited quality inn on Sep 04 - Sep 05 which was booked over the phone on Aug 13 as we were having some issue and questions while booking online through the app. While booking the hotel over the phone, we were promised about the pricing which we confirmed twice or more just to make sure that the pet charges has been included for which we were told that all pet charges and everything has been included. While checking out we were charged more saying that we charge additional amount on the top of your total for pet fees which we were not expecting at all. Person at the reception while checkout told us to call manager after the weekend to solve the issue. When I called manager and explained him the situation, he was not at all interested in solving and rather told us that there is no point of further conversation. Is this the way to talk to your customer who are looking to solve a issue? Secondly, during the COVID19 pandemic, there was a used towel left unattended hanging on the hook in the washroom and such cleaning standards from a reputable hotel chain is not expected. When I told manager about this incident for which instead of accepting mistake, he again defended that it can be dropped/ missed unintentionally by cleaning staff and should not be exaggerated. It’s not the matter of $15-20 extra charged but it’s more about the way a hotel manager should treat the customer and at least should check with their employees...