Salty Dog Bagels — Restaurant in Greater Sudbury

I've ordered the same sandwich twice previously, so I know how it should look and taste. This morning when I ordered online, I forgot to input that I wanted a lunchtime pickup. They texted me half an hour later letting me know it was ready. I texted back saying sorry for my mistake, that I would reorder (and pay again) for the proper pickup time. I said they could just give the first sandwich to a hungry person. I reordered, never got a text confirming it was ready at my lunchtime, showed up to get it, and the woman behind the counter handed me a bag and told me they just made it fresh for me. I unwrapped the bagel and it was NOT hot or even warm, as it had been the 2 previous times, and the lettuce is totally soggy. This leads me to believe they didn't make a new one fresh, and instead just gave me the first one, which had been sitting on the counter at room temp for 3+ hours. This is NOT safe food-handling practice, and had I chosen to eat it, I could have gotten sick. On top of that, I graciously paid twice for the sandwich, because the timing error was my mistake.

This is truly disappointing, and they have lost my trust.

Update Oct 25, 2023: The assumptions the owner claims I make are not assumptions; they are based on my back-of-house work history in food production and service totalling nearly a decade. I've been trained and licensed to prepare and serve food in multiple settings, not the least of which being 2 university dining halls; as well as a high-volume brew-pub, a Lebanese cuisine lunch spot, a pastry and lunch deli in the middle of a downtown hub in Portland, a high-volume BBQ restaurant, and a vegetarian juice and wrap restaurant. I have been trained and certified in safe food handling in Oregon, California, Kansas, and Ontario, Canada. I stand by my statements. I have no interest in damaging Salty Dog's reputation: my interest is in alerting them to what my experience was, and how they might take a closer look at their quality control standards, including...

One word: Awesome.

I stopped here this morning for breakfast and coffee because my work is doing a job across the street. I am SO glad I did.

I ordered the breakfast bagel sandwich on a cinnamon sugar bagel, and a coffee.

The bagel sandwich was incredible. Tons of flavour, all evenly throughout. Nothing overpowering. The bagel itself was very good.

The coffee was the medium roast from north bay. It was good. I’m not a medium roast kind of guy, but I was satisfied. A very even flavour with a smooth finish.

Overall, I was very happy with the food, and the service was great.

Thanks...

Sad that I order a breakfast sandwich on a sesame bagel. I get home and have a fried egg, roasted pepper and cheese on a cinnamon bagel. Gross, who would eat that concoction?? That was my first and last visit.

Wow, just got a reply from owner and get a "Sorry not Sorry" answer. I was the only customer in the store at the time and really don't understand the mistake . Maybe have your counter people open their ears (turn down the radio) and pay attention(who needs to pay attention? If you don't care about what your customer gets. Again, you have lost a bagel...