Tim Hortons — Restaurant in Greater Sudbury

I went today & ordered a bagel breakfast sandwich, on a plain bagel, with bacon & I asked if it could be buttered. It came to $4.84 at the window. I gave $5.50 to include a tip. She gave me a bagel with a napkin & I left. I get into my driveway & open it & it’s a plain buttered bagel for $5.50. Beyond frustrating. My choice is to either take the loss or go back & ask for it to be corrected. I decided to drive all the way back based on principle alone. Now Im not getting out, Im 9 1/2 months pregnant, Im starving, I go back through the drive thru, it’s the exact same girl that JUST took my order. I explain the situation, she tells me to pull up, I show the same girl at the window my plain bagel, cut in half & opened, in the wrapper. She apologized. Another girl comes to the window all accusatory, “do you even still have the bagel?”, I show her it in the wrapper all open, she reaches for it BECAUSE SHE WANTS TO INSPECT IT, as if I enjoy wasting my gas to lie about my order being wrong. I told her, “ITS CUT IN HALF, breakfast sandwiches are not cut in half, I did not take the filling out.” Which is what she was inspecting it for. Absolutely ridiculous to treat a customer like this. Not to mention, I drive back across town to sort a mistake your staff make & at the VERY least, you dont even allow the guest to keep the $1 bagel???? I would like the owner to reach out to me because this is atrocious customer service & your staff need to be trained better. If I’m not compensated for the colossal waste of time, Ill ensure I go to McDonalds every single time Im at Notre Dame...

I take no pleasure in leaving negative feedback, but my experience on Tuesday evening, November 26, at 6:43 PM was beyond unacceptable. The staff demonstrated absolutely no customer service skills. Upon entering, I saw three female employees behind the counter. Despite there being no other customers in line, I stood there for 10 minutes before anyone even acknowledged my presence.

When one of them finally approached, I placed an order for four items. I received my coffee and donuts and waited another 7 minutes for my tea biscuit to be toasted and buttered. The female employee who prepared it threw it down in front of me without a word and turned and walked away without so much as making eye contact.

There is no excuse for treating paying customers with such disrespect. If you're looking for decent service, I strongly suggest going anywhere else.

Management: I urge you to invest time in training your employees to display even the most basic level of respect and professionalism. This level of service is completely unacceptable.

This was my first visit to this location and it will...

Went throught he drive thru this morning and ordered 2 breakfast sandwiches and large hot chocolate. When I saw on the screen it said the first one was a combo. I explained to the person that it was to be just a sandwich no combo, they clarified they will fix it. I get to the window to pay and I was asked what I wanted in my coffee. I stated that their was no coffee and just the 2 sandwiches and 1 drink, no combos. They lady then changed it. So before I paid, I asked to make sure it was just the 2 sandwiches and 1 large hot chocolate, rudely saying that I didn't want the hot chocolate. So I reiterated for the 3rd time of what my order was. The whole time the person at the window was rude, never apologized or nothing. I get it's busy and it's loud in there, but you should always read back the order if there was miscommunication multiple times and never be rude to or in front...