Absolute garbage customer service. Ordered a rain sheet and was told it would be in on the upcoming Thursday and that they would call us. It's now a day short of a week late and we had to go with somebody else since they still won't have it in for at least another day. Now they aren't willing to refund despite having failed to met their own stated deadline by a week with no updates or customer service at all. Store credit is for returns and other possible no fault issues not for a company failing to serve their customers but refusing to take accountability. Lost a customer on their first transaction. No way I'll spend today's hard earned money with such a disreputable group. All decisions were made by the store manager so this wasn't an attendant...
Read moreAnyone who says that there is bad service or problems with staff or the owner really need to reevaluate themselves lol.
The staff in this Greenhawk are the reason its the only one I try to go to AND the reason I don't order online. It is a fantastic experience every time I'm there and the owner is always super helpful when you...
Read moreI give this store five stars because the staff is always pleasant,helpful,and genuinely like the customers and what they do. This store have supplies for horses but some of the same things can be used for dogs. Nefertiti and I truly enjoy going to this store. kisses for being an establisment that...
Read more