Subway — Restaurant in Grimsby

At 4:15pm today I went for an early dinner with my 9 year old daughter. We each ordered a 6” sub and got one combo. Since they didn’t have my preferred fountain drink I choose a bottled drink from the fridge instead. With chips this cost $20. I asked if I could take a small fountain cup to share the drink with my daughter, and the employee said “no” in a very unpleasant manor. I complied and we sat down to eat. After considering how much I spent and how we would share the drink, I got up and helped myself to the smallest cup. She came back and forcefully began to argue with me that I needed to put it back. I said I’d pay her for the cup if it was such a big deal and she said it was $2.60. At this point I said I would not pay such a high price, and only took the bottled drink because they only had 3 choices for fountain drinks, none of which I liked, and that I was simply going to share my drink with my daughter, not steal a fountain drink. She angrily demanded that I could not take the cup and needed to pay for it. I suggested that she stop fighting with me over something so small if she wanted me to continue being a customer. Another customer heard this interaction and diffused the situation by requesting her order. I am a regular Subway customer and have no intentions of cheating them out of money. But this kind of customer service is...

I went to grab lunch here with my wife and I parked directly beside the building in the parking lot. As I walked out of my car moving toward the entrance, some lady wearing a reflective vest started shouting from her car "Hey! Hey! Hey! I'm talking to you! Don't park here unless you want to get towed!". Needless to say, we got back in the car and left.

Not sure what use a parking lot is that exists in the same plaza as the business you're there to visit. Maybe there should be signs specifying where you're allowed to park. Wouldn't recommend based on the experience.

EDIT:

In reply to the owner's response, I understand where you are coming from, however, I feel the plaza in which the restaurant resides is part of the experience. I tried to enter your establishment and was rebuked by an overzealous parking attendant. Although I can't truely comment on quality of service or food, the atmosphere was unpleasant which resulted in me not entering the restaurant. This experience ultimately was a loss of revenue for your franchise. I still would not go back to or recommend anyone visit this particular location. I would rather go to another location where I won't be accosted in the parking lot when trying to enter the restaurant and encourage others to do so as well if they want a pleasant...

Very disappointed in this Subway location today. I sent my son and nephew who are both 10 years old in to buy themselves food with a coupon I gave them as a way to teach them some life skills. The coupon clearly states that you buy 1 footlong and a drink and you can get a second one for $0.99. The employee told my nephew and son that they needed to buy 2 footlongs and then they can get another for $0.99. So they didn't use the coupon and just shared 1 footlong. Then when they were walking out, my nephew tripped on the curb and dropped his drink. I told him to go inside and politely ask for another, which he did but the employee denied him stating that they are not allowed free refills. I understand the policy but in a small town when you need customers, especially children who can turn into life-long customers, a good business would understand that the child did not drink his and is not trying to scam another drink. He merely wanted another because of an accident. To deny a child a drink seems to be very unethical. I never experienced any restaurant denying a child a drink if they had accidentally dropped it. I'm going to now go out of my way to go to a different establishment where employees are taught to be kind and empathetic...