Chipotle Mexican Grill — Restaurant in Hamilton

Management is really a bad and disrespecting to me due to my colour nationality, I got harassed by manager. On last Wednesday around 6pm, I was placing an order very gently, suddenly one team member interrupted me while I was ordering a food and he saying oh!! Do you know.!! you have to pay extra, I replied, I said why you are saying this to me, I know what I’m ordering and this is not first time i come to chipotle I know why are you saying this to me.

I told, You know there are so many people standing behind me, everyone listening and felt so bad as I came there with my family.

Afterwards, there is one white guy he’s standing so far in the line, and he run, came to me and started yelling on me and saying yo!! remove your hand you will throw your bad bacteria on food. I was so far from food section not even close plus there is “glass shelf” which cover a whole food section”, just meaningless things, they were saying to me, wanted to make me feel an embarrassed.

Later, Manager show up I was expecting he will stop him but instead helping me !! he took his side because he’s white colour too, he took away my food and thrown away in front of me, don’t allowed me to pay for a food, kicked me out from the store by saying will not give u food get out.

I was so hungry and travelled from grimsby to Ancaster just for chipotle as there is no other store in Hamilton see what I got from store, felt so bad & embarrassed, first time ever I felt racist since came to Canada it’s been 10 year*.

My family was with me I really wanted to ask to management”” what is my issue? Why you guys treated me racist in your store? Why ?? How would you feel if the same thing happens to you when you’re with your family.???

Please explain me..

GOD is watching”

Location Ancaster chipotle restaurant...

Very disappointed rip off I eat here three times a week love their food order for burritos super disappointed they made it It was half the size of how they usually make it. I’ve been coming to this location since it opened consistency is key. All of us were still hungry after we ate our half burrito size down you really truly need better training your staff , What’s the point of coming to this location if you’re not consistent, are you trying to lose your patrons? I mentioned it. I said it’s much smaller than you usually make Them she just ignored me. I guess they’re trying to get me through as soon as possible maybe her lunchtime was coming up, What the !! They had had five people working at the time in the front, passing my burrito between them ridiculous…. What a terrible experience I felt ripped off makes me not want to come here anymore. I wish there was another location in Hamilton. I could go to. I don’t recommend this place. It’s gotta be the worst. It’s not the first time I’ve had a problem a while back order to burrito and they ran out of the steak. There was only four pieces left. That’s all I got. I was told they gotta cook some more. But she tried to pass it. She thought I wouldn’t notice she did it in such a way hoping I wouldn’t notice. I waited for more protein that I paid for. I just let it go, but not this time. The burrito wrap was almost wrapped twice around it. I hope that this ain’t the norm you need better training and consistency ordered for burritos ended up only getting one and a half the size of a normal burrito out of the four burritos we purchased we were all hungry and disappointed , what is...

Love chipotle and was so excited to finally have one near home after moving from Toronto. No complaints about the food - everything seemed consistent from previous locations I have been to, except employee attitude (knowing companies can apply to have a review removed I am submitting again cause your company should know). I have worked in customer service for 15 years - you gotta leave your attitude or whatever is bothering you at home, don’t bring it to work. Tall Asian girl, bubble ponytail, arm full of tattoos, working December 23rd in the evening. Absolutely awful attitude, making faces at customers when they asked questions (clearly some peoples first time there). When I was ordering (like the 1000th time I’ve eaten hear over the years, I KNOW my options) this woman just kept asking “is that it, it’s that it, is that it” while pointing rudely and implying that me asking for a tiny scoop of hot sauce vs a whole heaping spoon full is an inconvenience for her. She then loudly expressed “you spend 30 minutes in line to get up here and not know what you what?” To her coworker so that customers could hear. No… I knew there was no hmmmm or “hold on” I told you what I wanted and you got upset when I asked for something specific (a little instead of a lot). She clearly presented the attitude of not wanting to be there, if I was her manager - she’d be kicked to the back and not in a customer facing role with that attitude. If she’s in management then chipotle needs to look at their hiring practices cause she is not someone indicative of a “team player” or a leader. Let’s see if the restaurant applies to have this review...