Halibut House Fish & Chips Ancaster — Restaurant in Hamilton

I was there on June 6th for the buy one get one free deal. Before I start I’d like to say I’ve been there before and always had a good visit. The food was absolutely delicious!!!! But that’s not where the problem was. I know what’s it like to be a server. I’m very busy days. I’ve done it. Yes, it was busy when we got there. But we were able to sit down at a table to wait for them to clear it off. A man came over to clear the table and I said wow it’s pretty busy. He turned to me and said in a very snarky way. Yes, and I’m the newbie and it’s my first shift. Not hello, how are you, my name is or anything. Took the dishes off the table and never wiped it down. I had to ask him to wipe it. He asked what I wanted to drink I said I’d like a glass of ice water with lemon. Again, in a very snarky voice said you have to order an actual drink. Didn’t explain why but I figured it was because of the BOGO sale and said ok I’ll have a ginger ale. He brought back our drinks and I said I would still like the water with lemon. His response was quite “you should’ve told me that before I went back there” 😳😳 So my friend and I sat back to wait for our dinner and started chit chatting. While we were waiting I watched the restaurant. The waiter was sweating profusely, kept using his shirt to wipe the sweat off his face over top of the customers. Was rude to everyone. In the mean time they had 5 more tables come in AFTER us. The food started to come out and they went to the first table that came in after us. More food came out and they went to the second table after us. I then said to the lady that was serving we were here before those two tables and they got their food before us. She said umm ok. Then the waiter said (again with attitude) well I put your order in. I said ok then why are those people getting served and not us. After that food came out and went to the third people after us. This continued on until all 5 tables were served and we didn’t have our food yet. The waiter came out and said I’m the newbie it was the kitchens fault. I started to say regardless of that and he walked away. We finally get our dinner and we never saw the waiter again. Not once did he say how is everything ? Would you like anything else ? It was like we didn’t even exist. Then all of a sudden he slaps a bill on our table says let me know when your ready and walks away. As he walked by I said excuse me. We aren’t even finished eating yet and you give us a bill and this bill isn’t even ours anyway. He never said anything just walked away. We were going to order to dessert but didn’t because he just away from us. This visit there really has me wondering if I want to go back or not. I didn’t want to leave this review here. I wanted to speak to head office but of course there is no email address for them. Very very very...

We tried this Fish & Chip restaurant on 02/23/2024 about 6:30 P.M. was greeted when entering by a friendly waitress/server. Was asked politely, if we were taking out or dining in, we told the lady we intended to dine in. The restaurant was fairly busy with patrons, we were asked immediately if we wanted something to drink. I ordered a soda, wife ordered a coffee, the accommodating waitress/server gave us some time to order. There was a Special on the Cod or Haddock fish & Chip dinners. Buy one meal-Get the next meal 50% off, so we each ordered the Haddock & Chips. The meal was ready briskly, it came to our table, piping hot. The Haddock was nicely coated with a light golden brown batter (not greasy) at all. The fries (chips) were cooked to perfection also, golden brown and hot. The table had all the necessary condiments, huge containers of ketchup, tartar sauce, with a vinegar tray (malt & white) with salt & pepper. The meals came with a small bowl of coleslaw (vinaigrette like) not mayo. The waitress/server was on her toes, serving other customers, but always asking us if we wanted beverage refills or how our meal was. We enjoyed our meal very much, and were huge servings (we were filled to the gills). Over all a very friendly atmosphere and enjoyable dining experience. Would definitely recommend this Fish & Chip restaurant, right on Wilson Street-Adjacent to Fortinos Grocery Store in...

Bad management and rude staff. Watch out for the Karen server. She makes up her own rules depending on the customer. When placing the order, Karen wanted me to purchase a drink for all adults and kids including a one year old and said it was their policy. Mind you, another couple came after and sat down behind us, the drink policy was non existant for them. Special rules for me and my family but not for others, hmm isn't there a word for this behavior?

After placing the order, Karen comes back and said you have to finish your food and no take out was allowed. At this point, I asked for a manager and an Asian lady showed up, she was unapologetic and rather than making it right, said takeout packaging is a cost to business. As a customer, if you don't feel respected, you simply cancel the order and leave. That's what we did. No one should have to got through this horrendous experience. Corporate management needs to seriously study this location, not worth jeapordising the brand for all other business owners!

Just so we are clear on this review, there were no freebies involved, I was ready to pay for my food and the drinks.

You better off going to another location of Halibut house. Try out the Brantford location where you will be treated...