Tim Hortons — Restaurant in Hamilton

This tim hortons has great coffe but the staff gets the breakfast food orders wrong, I’m guessing approx 3/5 times and it’s usually simple like a forgotten hash brown or the wrong bagel or cheese on a sandwich when you ask for no cheese but the biggest problem is when you tell them about their mistake.... then, they become offensive and rude saying that they’re right and I’m wrong and that I’m rude and they don’t even try to fix the error, they just continue making excuses, without an apology... one time when I was in the drive thru and told them about the error they yelled behind the closed window ‘then don’t come here’ and because they have enough business, they don’t care about me and my order, let alone losing me as a customer...can’t anyone just listen and apologize when they’re wrong.. I will NEVER go there again! UPDATE- I have NEVER returned to buy anything from this Tim Horton’s since my encounter with the rude staff and recently my brother had been buying coffee from there w ONE CREAM and basically the coffee was all cream and no coffee. He does not go there anymore. These people who work in the evening do not know how to make coffee and they don’t...

Some friendly staff, nice owner. I've been going specifically to this tim hortons for the last six years because it's near my house. I will now travel out of my way to go to a diffrent tim hortons just to ensure my order is correct. Today after ordering my meal and drinks.... which I literally do every day I thankfully noticed before I got to far that my tea bags were mixed up... orange peko and green tea, 1 of each mixed in my drink (gross). The tea was supposed to be green tea black. I walked in for this order so I should have double checked on the spot so that's my fault. But not even a week ago I went grabbed the exact same order that i do every day, drove away parked sat down to enough our purchase and the same thing happened. With the amount of money I have spent at this location I would have at least expected a free coffee or something for making a trip back to the store to fix it since this happened twice not even being a week apart. Especially being a regular customer... nothing..... no complaints about the owner or some of the staff, they're friendly that's why I've been leanent over the years but I just...

I went there with my kids i ordered timbits I specifically said I did not want plane and this young blond girl puts most of them as plain as she's putting them in I start telling her that I don't want the plain ones. she looks at me and KEEPS PUTTING THEM IN she goes to the counter I tell her I said I didn't want plain. and she says THAT I SHOULD HAVE TOLD HER BEFORE like I didn't make it vary clear that I didn't want plain. as I'm telling her how I don't want them SHE LEAVES AND STARTS A NOTHER PERSONS ORDER in the middle of the conversation she comes back and says SO WHAT DO YOU WANT. she says how she can't put them back even though I've been here before and they sometimes get my order wrong but then they start saying sorry and re make it but I honestly think that she's just to lazy to do that. I ask her for her manager and she says that she's the manager I didn't know if she was the manager or not but she didn't behave like one. honestly WORST EXPERIENCE at a timhorton if I could put 0 stars i would. vary rude...