Nick's Family Restaurant and Lounge — Restaurant in Hanna

We are thinking about moving to Hanna so we decided to try out the local food. Stopped in at Nick's. My wife,daughter and myself were very impressed. We thought the food was excellent. We ordered chicken fingers and fries. Daughter loved them. I ordered the chicken parmigiana and was presently surprised and happy as it was real chicken. The mashed potatoes were real potatoes and not powdered. Amazing. Wife have baked spaghetti excellently done. The pizza reminded me way back in the day how my Nonna used to make it. Thank you for those memories. Perfect amount of crunch, cheese and sauce. Even the leftovers 2 days later were amazing. I've owned a restaurant so those of you that were not happy with the service, like the restaurant mentioned. If you show up with many people without reservation, you can not expect fast efficient service. The cook has multiple dishes to cook and prepare and make sure they are done at the same time so everyone can eat a hot meal together. The waitress has to take multiple orders and deliver them in a timely fashion. Don't forget that you are not the only customers there and the same waitress has to also serve the other clients. Also keeping in mind that if you were running a store or you were a waiter or waitress that if 30 people walk through a door and want to eat, the anxiety will kick in and stress will rise. You can not prepared enough unless warned before. I was not there so I didn't see the transaction. Also keeping in mind that waitresses make less then minimum wage because they receive tips and now have to declare those tips and get taxed on. Ever once stop to ask how a waitress is doing today and if they had a rough day? I have no complaints and have been raving about this restaurant to everyone I know. Will definitely be back. Keep up the amazing work. 5...

The worst restaurant I ever visited. Zero customer service. The philippines girl who is manager here is full of racism.. I just came in town 5 days ago and called at restaurant if they are hiring and she said yes over the phone. Upon visit she said sorry i won’t be able to because i am on work permit. On the other side, My friend who is from philippines and is on work permit as well asked her for work, she said yes if you have bartender experience. What a WOW MANAGER! I would really request owner to give this position to a person with etiquette who knows how to respect and interact with people of other communities. I believe, She would have also struggled for getting permanent residency when she came here so plz be mindful to other people as well. Wearing professional clothes to work doesn’t make you professional. Learn how to behave first. I felt so bad when she behaved like that with me. I am in canada since 5 years and have been living in a more metro area Vancouver and interacted with thousands of people from different countries but this was the most awkward scenario she...

Had to wait 1 hour and 15 minutes for food to be delivered after I ordered (pork chop special with mashed potatoes). Never offered a drink refill during that entire time. When food finally arrived, plate had a tiny baked potato versus the mashed potatoes as ordered. I commented that I had ordered mashed potatoes. Server went back to kitchen to correct my order. Since I was starved after the long wait, I was getting ready to sample the pork chops, but I was unable to do that as server hurried back to take repossession of my plate so that she could take back to kitchen to remove the tiny baked potato and replace with the mashed potatoes that I had ordered. I was shocked that I had to surrender my food after such a long wait and error on my order. I sure hope they didn't serve the baked potato to someone else after I'd already handled the...