My family has ordered from this restaurant many times in the past and we all agreed the food and service was great. I dont know what happened, someone said it was because of new ownership but the level of service has plummeted into the ground. Our last order was the perfect example of this. When we came to pick up our meal we were told that one entire item that we ordered can not be made because of a a lack of the ingredient, which is absolutely fine, but when we asked why didnt they call during the two hours we ordered ahead to ask us to substitute, they said "we're too busy". Then after trying to still charge us for the missing item, we arrived home to discover they didnt give any of the basic sauces all of these restaurants always give with a meal. So no soy sauce, no plum sauce, not even a single fortune cookie... And the best part is is that it was passed closing so theres nothing to do at that point. I've had take out from many Chinese restaurants out there, and by far this was the worst meal I've had.