Pizza Pizza — Restaurant in Innisfil

We had placed an order on 2 large pizzas and it was take out. When we had got the pizza’s and came home with both pizza’s they had no tomatoes sauce. We had visitors and they had kids and they had started to eat the pizza.When we had called pizza pizza and told them that there were no tomatoes sauce in the pizza the manager had told us to go and pick up 2 new pizza the kids were done eating the pizza. While we were drive we had received a call from pizza pizza of Innisfil beach road. The man had said we had to bring the pizza which the manager never told us to go get the pizza, he told us to get a new one. We had told the man that we had visitors and kids and that the kids ate the pizza the man had said he couldn’t give the pizza and hung up on us. When we arrived at the store we had gently talked nice who we had talked on the phone. He had said that he made the pizza and had put the tomatoes sauce very loud and angrily then we got angry and told him that the manager told us to go pick up the pizza.Then he started swearing at us and told us we had to get out of the store many times. We told him that we will call the manager and he still refused to give the pizza and said we couldn’t do anything . When we had got to the car we had called the headquarters of pizza pizza 4-3 times since they had cut the call while telling us to wait/ hang on the line. Then when we called and told the story again they had hold us to wait and called that man and he said that he will remake it and we had got the pizza’s with tomato sauce. We would rate this experience -100. Plus when the worker had sweared none of the other workers had done anything to stop they just looked. This worker IS MEAN SWEARS A LOT AND HE IS NOT FRIENDLY, NICE AND DEFINITELY 100 PERCENT SURE NOT RESPECTFUL. THIS IS THE WORST PIZZA...

2 reasons I will never be buying from this Pizza pizza again: Firstly i saw the guy drop the pizza dough roller on the floor and he panicked because he saw that I saw him he froze not knowing what to do he turns back to the pizza and the guy beside him under his breath tells him “go wash it” the guy just stands there and the guy tells him again “just go wash it it’s okay” like why would your first reaction not be to wash it, so I’m assuming they don’t wash it when no one is looking AND his hands weren’t wet when he came back heard no water he literally went to the side wanted like 3secs and came back🤢

Secondly I did a delivery with them they said if the order is over 40 mins the pizza is free, they took over 40 mins but still made me pay for the pizza I called customer service they gave me a free pizza coupon and when I went to cash in the coupon they wouldn’t let me use the coupon after they scanned it and said I couldn’t use the coupon in store I had to order it, even though the coupon has a “use in store” option I tired ordering the free pizza online out they wanted to charge me $19 which is not a free pizza then they free pizza coupon disappears from my coupon on the app the next day… I used to order from pizza pizza almost every week but thanks for giving my business to Domino’s their pizza is WAYYY BETTER. It was never about the free pizza but why lie about your policy? There was no terms or conditions on the coupon but they did nothing but give me terms and conditions

Thanks for...

EXTREMELY RUDE UNPROFESSIONAL AND RACIST SERVICE. If i could rate this place a star below one, i would. I have never experienced this type of rude hostile behaviour walking into a fast food restaurant. It is appalling and i will make sure to let all of my friends and family not to go to this particular pizza pizza. Upon arrival, this white lady with blonde hair does not greet us and immediately tells us in a rude tone that she was taking someone else's order first. After being rude to us, she immediately starts talking nicely to this white old man who was in front of us. When we finally got around to ordering, she was still speaking very rude and telling us to hurry up with our order. I asked for her name respectfully, and she refused to give it to me saying that i don't need to know that and then threw the receipt at me after i ordered my pizza. I wouldn't have ordered after coming across this behaviour but i drove from far and my old parents were hungry and i basically had no choice. I am surprised that these are the kinds of people working in customer service and pizza pizza is still having them employed. This entire corporation should be ashamed of themselves for this. unacceptable employee behaviour. on the receipt her employee number is: 64199. Action should be taken...