Dairy Queen Grill & Chill — Restaurant in Kelowna

I hope this message finds you well. I wanted to bring to your attention an experience I had during my recent visit to your establishment.

Unfortunately, I encountered a significant issue with the service provided. Despite waiting for approximately 10 minutes for my order pickup, I received no assistance from any staff members. I attempted to seek help by calling out, but it seemed as though no one was available to assist me. This isn't the first time such an incident has occurred, as similar situations have happened on multiple occasions.

As a loyal customer, I value the quality of service provided by Dairy Queen. However, experiences like this one are disappointing and reflect poorly on the reputation of your establishment. I believe it's essential for businesses to prioritize customer satisfaction, and improvements in this area would greatly enhance the overall experience for patrons.

I sincerely hope that you will address this issue promptly and take steps to ensure that such occurrences are minimized in the future. Your attention to this matter is greatly appreciated.

Thank you for your time and...

I love Dairy Queen, but this is the absolute worst location I've ever been to. Which I guess is good, because I'm definitely not going back and it'll save my waistline (this isn't my first visit at this location).

Whenever I get cookie dough or peanut butter cup blizzards at this location (small) it's like I'm getting nothing but soft serve ice cream. They've drastically cut the amount they put it (honestly, looks like basic soft serve). I've commented and one of the workers said "yaaa, we've had a lot of people comment on that... it's just the scoop amount though so sorry" ??? Unhh no, I know what a blizzard looks like, and you manager is probably making y'all be stingy about it so she/he gets a nice bonus at the end of the year. Absolutely terrible and overpriced for soft serve in a cup.

Every time I go to get 2 blizzards, I'm waiting for 10-15 minutes. People in the drivethru are zipping in and out. Ive worked in fast food, and I know they're just trying to meet their time to "look fast and efficient" but they're...

I get that employees want to get home, but if your hours stay open until 10:00 then you should stay open until 10:00, not 9:55. I’ve come to this DQ a few times 5-10 mins before close, and I’ve even seen line ups close to closing time. This is a busy DQ. My order would have taken 2 minutes and I would have been out before 10. Instead, I drove here trying to make it just in time, only for them to have closed early.

I understand not staying open PAST 10, but I’ve never seen this location close early like this before. Staying open 5 more minutes would have meant a trip not wasted. Good thing there’s other places nearby that stay open as advertised.

A few minutes can make a difference. At 10:00 I would have expected my order not to be taken, but at...