Starbucks — Restaurant in Kelowna

Terrible costumer service, and awful tasting Caffé Mestos. You're likely to be ignored by the baristas at the cashier till, and at the pick-up counter if you need anything else after your long awaited drink is ready for you. The wait time for a drink order was way too long for the 5 baristas who were working there at once. Mcdonald's is fsster. It was steady busy, but not overly busy there. Not a single barista asked me if I needed anything, how they could help me, or what they could get me. I had to raise my voice over the noise and avoiding eyes to ask for what I needed, otherwise I'd would have continued to be ignored in silence even though I was a large figure standing there with my drink lid back off of the cup, and my drink giving off a lot steam into the air. Ridiculous. There are many costumers over the years that have complained about this at this location on these exact Google reviews. The Dilworth Street location has high quality costumer service, including reasonable timing in receiving your drink, and that location is the busiest one in the whole area of WK and Kelowna combined....

Please educate your staff. More than the corporate policies is to use common sense and be kind. I walked into the store, it was a snowy evening, 0 clients in the store, while holding my small dog and with my card out to pay so I could quickly order my drink and wait outside. 2 baristas were there giving me a strange look and didn't say a work. 2 minutes later comes another one that instead of good night says: you cant bring your dog in, dogs are not allowed. I felt like I was being kicked out. At the same time I didn't understand why I can't have my dog with me to quickly order, since it's been 2 minutes that I was there waiting while the other baristas looked at me strangely lol Sure, educate your clients about pet policy but ask and listen before making people feel uncomfortable and unwelcomed. And no one asked if my dog is service/therapy dog. I had been there before, same situation, no one had an...

I’m not saying this is every coworker at the Glenmore location but quite a few times now my daughter has felt uncomfortable to go back because of a couple girls that disrespect her when she orders, she doesn’t know anyone there personally so I don’t get why my daughter is getting treated like this, it really is unfortunate that I have to even write a review because I’m not the type that would but it is unfair for my daughter to feel unwelcomed and to get her drinks back with a quarter of the drinks missing. Every time! I really hope this message just helps to see my point of view as a mother, a customer, and a...