Fezziwig's Artisan Bakery-Cafe at Guisachan — Restaurant in Kelowna

This is a cozy bakery-café that I visited for a short time before scurrying off to an appointment. I had the hot chocolate, chicken almond sandwich, and a honey cream bread thing that I don't know the name of. My companion ordered another sandwich. The hot chocolate was decent! Not bad, but not amazing either. The chicken almond sandwich, labelled their bestseller, was a chicken salad sandwich with toasted almonds in it, served with a small bit of chips, salad, and dressing. It was a basic sandwich that served exactly what it indicated, and the portion was great, so it's good in that sense. Everything tasted fine. The honey cream treat was good, and I liked the toasted almonds on top along with the fresh cream! I recommend this one. I loved the pretty ceramic dishes that the food came in. I recommend this place for a quick...

I've been going here for years, but a terrible experience ensured I will never be going back.

I ordered a roast beef sandwich and found a dead fly IN the sandwich. I alerted the owner, Cat, and she said "it must've been the salad. We cannot guarantee everything will be 100% clean." She also initially refused to do a refund stating "we don't do refunds," but only issued me a refund at the sale price (not with tax) until I insisted.

I get things happen, but refusing a refund, AND not taking responsibility for clearly unsafe food handling? That's a very poor business practice. Attached are pictures.

The woman operating the counter also tried to throw out the sandwich before it could be inspected by the owner. I had to grab it so I could show...

I came here on a friday, I bought a lime slice it was dried out and tasted of mint and lime. My mother had a danish the only thing good on it was the lemon sauce and then the mincemeat tarte sauce on the other side was completely disgusting. I came here because of the high reviews and I had less then average pastries. I would ask for my money back however it being covid and only spending 6$ here i decided to cut...