Shady Rest Fish & Chips — Restaurant in Kelowna

I Am a Disabled Canadian Citizen. I grew up with almost the same fish and chips in Tsawwassen B.C. It was the best of the best I moved here and thought I had found the same Until lately.... I have spent a Lot of money there and would like to continue.... I am very disappointed with the customer service I have had from one person (She has been there quite some time ...has an accent) I am (people would not think if they saw me) Disabled I can have have short term memory loss and delayed reactions to questions. This Lady has been So short, Curt , & mean to me. This has been One of many times . I Have complained before The last time I placed an order for a house hold of 7 (three separate orders) over the phone

Convincing them that it was the best they would have here. I tried to get order out the best I could. knowing who was on the other end of the line I asked if they could cut one piece in half and fry as I had two little kids that had not tried before and was told No. So I left it. When I got there I asked why that that couldn't be done? I was told "Because they are Weighed" Ummm ??? I had forgotten to ask for more Tarter on the phone so I asked for more (one is free with meal I think) She said "You didn't say that on the phone when I asked you if there was anything else" At this point I was getting pretty anxious (she had on mask but her eyes were darting at me). So I said I will pay for them separate (she had already started punching into cash register with extra tarter) So she stopped and I think cancelled order looking very frustrated. I was SO Anxious by then that I said "just put it on one order" She said she could put it on separate orders if I wanted to So I said yes During this account she was looking (making (bulging eyes) at the chef) and shaking her head as if I was either Asking too much? Being demanding ? Troubling her ? I finished paying and went to walk out the door and as I opened the door and went to leave (not at counter) I heard a condescending have a good night I got home and told the people I was bringing supper to and they all (from the weighing of the fish) and the whole experience were ANGRY enough to say they are not going to go there again Me I would like to Forgive and forget but do not to ever feel this way going into an establishment again Put down, intimidated, etc I Feel like there will be a mark on my back if I come in again My friends have encouraged me to write this I would Hope something is done (As there are are A lot of Disabled people out there) Especially the Elderly that Love the Old Style Fish and Chips Sadly in my experience if the person is confronted and lies there will be NO Change It would be A Shame to Lose...

While in Kelowna for the day, i stared thinking about my childhood and alll the memories of coming to Kelowna to visit my English Grand Parents. While there we always went to this restaurant as the "Fish and Chips were a good as Wales" where they were from. They swore by it.

Now, thirty years later, I got the honour to take my little girl to the restaurant. Man did it not disappoint !!

My daughter had never tried cod fish & chips before and she absolutely loved it. The fish & chips were still wrapped in newspaper like I remembered it. My daughter got a laugh from it. She had never seen anything like that.

The food was incredible, and super fresh. Fries are had made along with the batter for the fish. The fresh tarter sauce is so good, next time I will be asking for more. One was not enough.lol.

Also making it extra special, we got to talk to the owner and got some information on the history of the business.

The building doesnt represent the quality of food, and WAS TOTALLY worth the struggle I had getting my wheelchair into the restaurant.

I totally recommend this place and KNOW I will be back as my daughter is already asking when we can go back.

Unfortunately I think the bar is super high if she tries fish and chips in other restaurants. Nothing will compare...

many a chip shop has seen my business. one was owned by a recent british immigrant, who had decided to bring real british fish and chips to my area. i remember getting a bundle of newspapers that was dripping grease by the time i got it home. it was the best damned fish and chips i'd ever had.

until i moved here. shady rest. didn't go for a long time, but when i did i had to kick myself. it's just a little hole in the wall shop that looks like it's been there forever. nothing impressive, but the food was smoking hot (still hot when i got home 20 minutes later), and the newspaper bundle was as greasy as it should have been.

it's unfortunate that their selection is limited, not at all like a real british shop, but the food is as good as you're going to get. and it's not pre battered, frozen, processed fish like most restaurants will serve you, this is honest to god greasy fish and chips.

if you fancy that you are possessed of a 'discriminating palette' then perhaps this is not pretentious enough for you. if, however, you like your fish in that chip shop style this will def hit the mark.

have and will go again. just make sure my newspaper is never not greasy. that...